I just rang customer services reference this offer -
http://www.home.ntl.com/page/existin...ayout=eclayout
I was on the phone for 2 minutes and I should now have the family pack half price for the next 6 months.
I was already on the family pack + telephone and BB but lovely scottish Amy didn't mention any problems at all.
Recommend you try this if you haven't yet
Isn't it nice when things go right, well done NTL