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Originally Posted by spike7451
As said above,it's either a by-pass (for off airs <BBC1-C5>without a external aerial) or a combiner (mixes Cable & external aerial) It'll need replacing.Bear in mind here,NTL'll probably charge for the call out as it's not their doing in their eyes.
Spike
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If its accidental damage ntl will not charge. They will only charge if its plain misuse or the customers equipment.