Cable Forum - View Single Post - NTL small black box on the back of pace unit?

ashsparks · 28-01-2006, 10:29

Hi All

Can anyone help? I recently had NTL cable added to my account and went for the base pack. THe engineer came and sorted it all and we were up and running. But....... I was not getting all the channels included in the pack, error on the screen something about card not being ok or something like that.

So I called tech support and they asked for the number on the card and the serial number on the bottom of the pace box. And then said someone will call me 48hrs mmmm must be a bigger problem.

Now here comes the good bit, as I was strugling to see the serial number that small black box on the back of the unit came off, no problems I thought it just pushes on agian. Oh was that a mistake as I pushed it back in as I thought and turn all on again and got nothing just a black screen. So I started checking all connections. Guess what one of the connections in the small box has a pin which goes in to the cable it bent and broke off!!!

So I just put the cables straight into th back of the pace unit and took the small box of and hey it works. But whats the box for? and how come it works without it. Oh by the way not got all the base pack channels I have ordered, still waiting for support and there 48hr contact.

28-01-2006, 10:29	#1
ashsparks cf.member Join Date: Jan 2006 Posts: 1	NTL small black box on the back of pace unit? Hi All Can anyone help? I recently had NTL cable added to my account and went for the base pack. THe engineer came and sorted it all and we were up and running. But....... I was not getting all the channels included in the pack, error on the screen something about card not being ok or something like that. So I called tech support and they asked for the number on the card and the serial number on the bottom of the pace box. And then said someone will call me 48hrs mmmm must be a bigger problem. Now here comes the good bit, as I was strugling to see the serial number that small black box on the back of the unit came off, no problems I thought it just pushes on agian. Oh was that a mistake as I pushed it back in as I thought and turn all on again and got nothing just a black screen. So I started checking all connections. Guess what one of the connections in the small box has a pin which goes in to the cable it bent and broke off!!! So I just put the cables straight into th back of the pace unit and took the small box of and hey it works. But whats the box for? and how come it works without it. Oh by the way not got all the base pack channels I have ordered, still waiting for support and there 48hr contact.