NTL complaints procedure? A myth just like the word "communications" they used to have in their name, and the word "service" when used in any of their messages. There is certainly no reference to a complaints procedure on the bill I have in front of me. They do mention "Customer Service". As I said before, that is a possible complaint under misrepreswentation.
They do not respond to telephoone calls nor even to faxes.
They have stolen my money, admit they owe it to me, but willl not send it to me. I have been able to get to someone in the Chief Execs office but still no results.
I have told them verbally and by fax of a new address. They stilll writ to me at the old one.
Next stop - Ombudsman. Hey Ho, more time wasted!
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