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Originally Posted by Neil
Why should ntl (or any company for that matter) be commended for A) Doing what you have asked them to, & B) what you are paying them to do? 
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It's about appreciation Neil. People feel a good job is done, thus its appreciated it doesn't or should not come down to just doing something just because for the sake of getting payed for it. I know we all work to earn a living but praise is free and it helps to know when people do the right thing instead of or as well as the wrong thing.