New bt installation and problems with wiring. Please help!
THE PROBLEM
Hi there, this is quite complicated but I will try and explain it as best as I can...hope someone can help cos quite
frankly, BT are useless!
I have been a TalkTalk customer for a few years but recently decided I'd like BT Vision so I decided to have a new BT line
installed and to keep my TalkTalk service running as well, on the socket that I originally had (obviously)
The BT engineer came to install my new socket and seemed to have some problems, it took him over an hour.
When the engineer had left, I tried to make a call from the new socket and realised it was completely dead (no dial tone)
I then realised that the socket which I had been using for my TalkTalk service originally was now connected to BT along with
my new phone number which I thought was strange because the new socket that had been installed was dead.
So now I am receiving calls and my broadband from BT but it is on the socket which should be TalkTalk and the socket that
should actually be BT is dead.
THE WIRING
This is where this could get complicated lol. I unscrewed both the sockets which are BT Openreach NTE5 master
sockets.
WORKING SOCKET
SLOT A HAS A YELLOW WIRE COMING FROM IT WHICH GOES INTO A SMALL ROUND RED THING (SITUATED IN NEW SOCKET)
AND THEN HAS AN ORANGE/WHITE WIRE LEAVING THE RED THING WHICH GOES INTO THE MAIN TELEPHONE WIRE.
SLOT B HAS A BLUE WIRE COMING FROM IT WHICH GOES INTO A ROUND RED THING (SEPERATE ON FROM THE ONE MENTIONED
ABOVE) AND THEN HAS A WHITE/ORANGE WIRE LEAVING THE RED THING WHICH GOES INTO THE MAIN TELEPHONE WIRE.
NOT WORKING SOCKET
BLUE WITH WHITE WIRE CONNECTED INTO SLOT A
WHITE WITH BLUE WIRE CONNECTED INTO SLOT B
GREEN WITH WHITE WIRE NOT BEING USED
WHITE WITH GREEN WIRE NOT BEING USED
ORANGE WITH WHITE WIRE CONNECTED THROUGH RED THING GOING INTO WORKING SOCKET SLOT A
WHITE WITH ORANGE WIRE CONNECTED THROUGH RED THING GOING INTO WORKING SOCKET SLOT A
QUESTIONS
I just need to know....
A)If there anything that I can do to sort this problem myself, like does it sound or look like an issue with the wiring?
B)Is there any danger of electric shock when doing this and if there is, how can I prevent this?
C)Why is the working socket connected to the other one using a yellow wire and a blue wire, I would have though this was
only the case if this was an extension I had installed, but it's not, it was a whole new service and telephone number
I appreciate any help at all anyone can give me.
Cheers
J
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