09-04-2009, 11:03
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#1
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Cable Forum Team
Join Date: Jun 2003
Location: South Wales
Posts: 29,875
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T-Mobile finally does it
...and arranged to have a foreign callcenter 
I can't wait to get through to someone with a fake American accent...
http://news.bbc.co.uk/1/hi/scotland/...al/7991496.stm
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09-04-2009, 11:59
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#2
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Permanently Banned
Join Date: Mar 2009
Posts: 269
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Re: T-Mobile finally does it
T-Mobile are outsourcing EVERYTHING with the goal of being a virtual operator like Virgin Media.
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09-04-2009, 12:09
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#3
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No Technical Questions
Join Date: Jun 2004
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Re: T-Mobile finally does it
Becoming a bit of a joke now!! We should do our best and boycott the companies that use cheep labour abroad. It’s the 500 staff that lose there jobs as well.
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09-04-2009, 19:21
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#4
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Catjack
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Re: T-Mobile finally does it
Quote:
Originally Posted by Russ B
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This is just a further development as per this thread http://www.cableforum.co.uk/board/10...l-centres.html
T-Mobile are the backbone of Virgin Mobile as well.
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"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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09-04-2009, 19:33
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#5
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Cable Forum Team
Join Date: Jun 2003
Location: South Wales
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Re: T-Mobile finally does it
It isn't anything to do with that - Tmobile makes its own decisions independently of VM.
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09-04-2009, 19:35
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#6
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Catjack
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Re: T-Mobile finally does it
Quote:
Originally Posted by Russ B
It isn't anything to do with that - Tmobile makes its own decisions independently of VM.
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Well its just on a similar theme and probably the same call centre.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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09-04-2009, 19:37
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#7
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cf.mega poster
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Re: T-Mobile finally does it
That's quite a supposition.
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R.I.P. Telewest
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09-04-2009, 19:44
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#8
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Catjack
Join Date: Jan 2009
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Re: T-Mobile finally does it
Quote:
Originally Posted by moaningmags
That's quite a supposition.
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Maybe it is me being suspicious but would be interesting to know who is dealing with both the T- Mobile contract and the Virgin contract.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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09-04-2009, 20:02
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#9
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All true..Except the lies
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Re: T-Mobile finally does it
Thats why I'm out of a job as it's being transfered to Belgium 
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10-04-2009, 06:25
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#10
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BOFH :D
Join Date: Jun 2003
Location: NW UK
Posts: 3,539
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Re: T-Mobile finally does it
Conversely I was told by an orange CSR that the Orange callcenters are being brought back into the UK, certainly I haven't had an overseas operator for quite some time now when I phone in.
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12-04-2009, 00:48
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#11
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cf.mega poster
Join Date: Jul 2005
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Re: T-Mobile finally does it
Forget it,Orange are going to continue using foreign call centres for Pay As You Go.
Maybe Virgin Media should quit using T-Mobile and start leasing someone elses network. I know, what about 3! Then Virgin would have better 3G services to offer.
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12-04-2009, 10:17
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#12
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Guest
Location: Sutton in Ashfield.
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Re: T-Mobile finally does it
O2 will be the next ones to outsource their operations to an overseas call centre. Some job losses are already being discussed for the Leeds and Norwich centres.
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