Can BT do anything for a noise line ?

zc1 · 23-11-2007, 12:31

Hi,

Can BT do anything for a noise line ?

**Graham M** · 23-11-2007, 12:47

Depends what you mean?

zc1 · 23-11-2007, 12:51

Hi,

It is crackly if that any help

southwell · 23-11-2007, 12:51

Phone BT and ask for an engineer to come out. Has it always been bad?

zc1 · 23-11-2007, 12:59

Hi,

I believe it has, only had it turned on last month, will need to phone sky as we pay sky for line rental

southwell · 23-11-2007, 13:06

Sky have their service through BT, you should be paying your monthly fee to BT? I do.

zc1 · 23-11-2007, 13:12

Hi,

When my mum signed up to Sky Talk and order BB she was told it would be £5 per month for Sky Talk and £10 per month line rental that would be added to the sky bill.

So I am presuming we contact Sky, thought not sure

Edit

We will find out tomorrow when I or my mum phone Sky about it.
So I will try and remember to post back here once I have found out

PeteTheMusicGuy · 23-11-2007, 13:23

if your line rental is via BT faults is 0800 800 151

23-11-2007, 13:37

It's BT's Line and they will have to do the fault resolution.

That said whenever I have reported a fault with BT they've been very good and very quick.

zc1 · 23-11-2007, 14:03

Hi,

Just read the stuff we got when my mum signed up with Sky Talk and we do pay Sky for line rental and we need to call Sky if there a problem with the line, who I presume goes to BT or something like that.

Will phone them tomorrow morning.

Thanks for all your replies

southwell · 23-11-2007, 14:07

How strange is that, Sky said i had to keep paying BT, although my Sky talk is the free one....

**Graham M** · 23-11-2007, 14:30

You still need to pay BT the line rental

zc1 · 23-11-2007, 14:42

Hi,

But we pay the line rental to Sky instead.
I believe Sky told my mum they take over the line

PeteTheMusicGuy · 23-11-2007, 16:28

I thought sky only did calls and ADSL maybe they started to offer line rental it's possible

zc1 · 24-11-2007, 09:58

Hi,

Update:
I tested the test socket and it was the same.
When I remove the master socket to get to the test socket. It seems the master socket plugs straight into the test socket anyway.

Phoned Sky up and they said they would do a line test and called me back, so they call me back and said line test ok,but he went on said there could still be a fault and went on to put it on the BT system as a fault, and went on to say about the charges I may get charged if the fault is with my phone etc...

Said I may get an engineer come out on Monday.