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Re: fault with line BT systems reject us
If you read the Daisy faq:
Q. Can I log a fault out of office hours
A. You can now log a fault 24 hours a day 7 days a week by calling 0871 222 0921.
If you pay for our Total Care service faults will receive a priority service with a 4 hour guaranteed response time. All other faults will be dealt with within the normal office opening times of 8.30am - 5.30pm Monday to Friday
Customers should be aware that BT Retail offer an identical fault logging service where customers may register a fault 24/7, however unless they pay for their Total Care service, faults will not be dealt with until the next working day.
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