[Leigh in Leeds]

Quite amazingly, the emails from the "refund" exchange were all sent via the ntlworld email address. Within a week of them flatly denying any refund, all the emails in that account disappeared.

We did have trouble with that email address at first too, as it was receiving emails from loads of online companies addressed to some female of dubious credit down south, Lord only knows what the reason for that was. I've never used the ntlworld email address since, as - perhpas being an old cynic - I reckoned there was something fishy about the way all the emails in an inbox could be deleted just like that.

The girl who moved us onto the new phone package moved us onto it BECAUSE we don't use the landline much - she didn't tell us we needed to use it at any level and frankly I don't think she knew that was the case, or she wouldn't have done it. I've no idea who I spoke to, as I only rang in the first place to get PremPlus switche don, and she kindly offered to make our lot with NTL better, by rewarding us for being long time customers.

Needless to say, I do not feel rewarded at all!