Leigh in Leeds to Cable Forum
Do you still have the emails that confirmed the original discount? If so I don't see how ntl could refuse to honour that agreement. However, simple lapse of time might make it a bit difficult to realistically pursue. When did that offer occur?
The phone call plan and Sky Sports package bit is a bit more confusing. It does seem very poor practice that if a discount was agreed it can be revoked without specific notice, other than the bill itself. Maybe though you aren't using the phone as much as ntl expected you to for the call plan, so the computer isn't applying the discount
Do you have any records of the conversation, or who you spoke with that said you would get this discount?