[Ignition]

Originally Posted by th'engineer

We are talking NTL look after existing customers

And in the past 2 years you've paid full price for how many months exactly?

---------- Post added at 20:48 ---------- Previous post was at 20:45 ----------

Originally Posted by dooper786

All i read about is 10Mb upgrades blah blah blah. What i want NTL to do is concentrate on the integrity and throughput of its existing network which services its existing loyal customer base instead of continually producing flag waving headlines about speed upgrades and introductory offers for new customers. In the last month or so the service in my area has been variable. I've been cut off a few times ,no one seeks or offers to compensate me for loss of service (South Manchester). The speed and throughput is going downhill especially at peak periods.

I am on the 1 MB service for 17.99 pm. Quite honestly its enough to pay and i doubt that my 1MB link is fully utilised most of the time. The way i see it,its all marketing. Theres no point in sticking out a big hand (10mb) if theres nothing to catch (no throughput). NTL i dont want your extra speed. I want my existing service to be maintained to a good standard and i want the service i already pay for.

The service has no guarantee apart from that any loss of service over 24 hours is compensated with a refund of the rental paid for lost service.

If you are having speed issues consult with technical support rather than posting here, ntl won't automatically credit you for loss of service unless you tell them about it - no telco will.