Following on from my last thread regarding NTL's pricing:
http://www.cableforum.co.uk/board/sh...ighlight=gooch
I can report some good customer service by NTL. Credit where it's due.
I have a BT phone line and Sky TV so the only NTL product I use is my 2mb Broadband connection at £24.99 per month. After noticing that more and more Broadband providers are selling the same service for £17.99 per month I was beginning to feel a bit ripped off to say the least.
So after a brief conversation with NTL customer services I found that they could do nothing for me so I asked to be put through to someone who could deal with the cancellation of my NTL account. This was not an empty threat as I can quite easily swap to ADSL and pay £7.00 less per month for the priviledge. After being on hold for a few minutes I came back to the same operator who said that NTL could do me a deal.
They have promised to charge me £12.49 for the next three months. Then if I phone up again then, they will continue only charging me £12.49 for another 3 months. Again after 3 months phone up again and the situation will be reviewed from there.
Persistence does pay! Thanks NTL
