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Scott_Lee67 · 06-12-2005, 11:01

I agree that it is a good idea in principal because it gives NTL the opportunity to broach the subject of arrears with their customers but when it is applied in such a manner as to deny the services that NTL are contracted to provide and which I pay them for, then there is something seriously wrong and it needs changing.

I was not aware of any arrears on my telephone account and my broadband subscription was fully paid up so I should have been able to access support out of hours without constantly being directed to a closed department!

In any case, when I was able to get through during normal hours it was not until I expressed my utter frustration at not being able to access support did the 4th person that I spoke to over the period of an hours queueing and being directed to wrong departments, was I informed of the arrears which I duly paid.

06-12-2005, 11:01	#3
Scott_Lee67 cf.member Join Date: Aug 2005 Location: Leeds Services: NTL Broadband, NTL Telephone Posts: 10	Re: Denial Of Broadband Support! I agree that it is a good idea in principal because it gives NTL the opportunity to broach the subject of arrears with their customers but when it is applied in such a manner as to deny the services that NTL are contracted to provide and which I pay them for, then there is something seriously wrong and it needs changing. I was not aware of any arrears on my telephone account and my broadband subscription was fully paid up so I should have been able to access support out of hours without constantly being directed to a closed department! In any case, when I was able to get through during normal hours it was not until I expressed my utter frustration at not being able to access support did the 4th person that I spoke to over the period of an hours queueing and being directed to wrong departments, was I informed of the arrears which I duly paid.