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Scott_Lee67 · 06-12-2005, 10:31

If you have arrears on your telephone service NTL Automatically direct any calls made by you from your home phone to their credit control department.

Whatever number you dial or option you select your call is routed to this department and this includes out of hours.

I recently needed to contact NTL Broadband support out of hours and as (unbeknownst to me) I had arrears on my telephone accountI was continually routed to their credit control department, who of course were shut! I tried all weekend to get hold of Broadband Support but was denied access because of the arrears. Consequently I was not able to access the internet. for the entire weekend.

This Monday, after what I can only describe as 45 minutes to an hours worth of torture, queing and being passed from pillar to post from the UK to somewhere else on this planet did somebody in credit support finally explain that the reason I kept coming through to them was because of the arrears which I paid immediately.

Twice now I have not received bills from them.

06-12-2005, 10:31	#1
Scott_Lee67 cf.member Join Date: Aug 2005 Location: Leeds Services: NTL Broadband, NTL Telephone Posts: 10	Denial Of Broadband Support! If you have arrears on your telephone service NTL Automatically direct any calls made by you from your home phone to their credit control department. Whatever number you dial or option you select your call is routed to this department and this includes out of hours. I recently needed to contact NTL Broadband support out of hours and as (unbeknownst to me) I had arrears on my telephone accountI was continually routed to their credit control department, who of course were shut! I tried all weekend to get hold of Broadband Support but was denied access because of the arrears. Consequently I was not able to access the internet. for the entire weekend. This Monday, after what I can only describe as 45 minutes to an hours worth of torture, queing and being passed from pillar to post from the UK to somewhere else on this planet did somebody in credit support finally explain that the reason I kept coming through to them was because of the arrears which I paid immediately. Twice now I have not received bills from them.