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Originally Posted by Viper
Hi,
I am having my old Motorola SB3100 replaced on Saturday with a new 250 one (I guess).
Will I need to re-register the new modems MAC address, if so what it the site for doing this please?
Thanks in advance.
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The engineer who swapped out mine said he would phone in the new mac address and get it changed over on my account - told me to give it an hour. An hour and a half later still no access so I had to phone TS myself. Started off giving the new mac address - hang on a minute I was told. Then, did you just have broadband installed? No I had a new modem put in. Can you give me the old mac address? Yes I'll just get the modem. No not the new modem, the old modem please. I have the old modem - i'll read it to you.
Obviously didn't understand why I had the old modem ( it was my own, bought many years ago ) but after another wait of about 20 minutes, he told me to reboot the modem and the pc. I rebooted the modem, not the PC and finally I had access again.
Obviously the engineer hadn't done what he was supposed to but then I don't think he understood why I had a bought modem either. He said my modem was as old as he was!