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Originally Posted by gavnad
"ntl should be sorting in reality anyway not your bank,the indemnity when processed onto your account will only debit adjust your account and put you back to square 1"
be warned though i work in the dept that processes the refunds and unless the account is noted otherwise you end up in arrears
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Gavnad, the bank is directly liable, the bank should be his first port of call, have a look at the onbudsmans link I put up, it clearly says the bank should give an immediate refund.