Originally Posted by plexgod

i just had mine swapped out and it didnt work. i had to phone support and they said the engineer should have rang in when he installed it. they had to take my old mac out of my account and add the new one. also, before the swap I was on 10meg (admittedly only getting 4 or 5 mbps) and after i was back down to 3 again! another lengthy phone call and im on 10 again.

only getting 3mbps from newshosting.com, but speedtest and modem config shows 10mb