Help Smallworld Topview CRC-2400 1TB box

JAYJAYUK82 · 04-06-2011, 21:59

Hi can anyone tell me if Smallworlds Topfield CRC-2400 1tb box has the capability to start recording a programme and halfway through it play it from the beginning whilst its still recording as you can with a sky+ box???

Also what do i do about my cable signal as its down at anywhere between 16% and 69%, when im playing back some recordings it freezes and goes blocky, its been installed 3 days and im actually dissapointed so far. Does anyone think it could be a dodgy box as i was going to ask for a replacement one

Cheers folks

Aragorn · 04-06-2011, 22:09

A quick google suggests you would be better off at http://www.toppy.org.uk/index.php as that site is dedicated to Topfield PVRs. (Never heard of them before)
No idea if there is a Small World cable forum site.

JAYJAYUK82 · 04-06-2011, 22:17

thanks for that aragorn

Jameseh · 04-06-2011, 22:26

Ring up Smallworld about the signal, they'll have to come out and repair it if the signal quality is that low, very poor service if they installed it like that.

JAYJAYUK82 · 04-06-2011, 22:36

Checked it and cant find alot on it to be honest, just gonna try and get a replacement box from smallworld just hope my probs is this box not a software prob

---------- Post added at 22:36 ---------- Previous post was at 22:32 ----------

Quote:

Originally Posted by Jameseh

Ring up Smallworld about the signal, they'll have to come out and repair it if the signal quality is that low, very poor service if they installed it like that.

to be fair it was like that once its a constant 69% but surely it should still be better as im less than 100yds from box on street and only 2 miles from their office thats got 2 MASSIVE dishes at it

Dave Durnford · 12-06-2011, 22:36

Quote:

Originally Posted by JAYJAYUK82

Checked it and cant find alot on it to be honest, just gonna try and get a replacement box from smallworld just hope my probs is this box not a software prob

---------- Post added at 22:36 ---------- Previous post was at 22:32 ----------

to be fair it was like that once its a constant 69% but surely it should still be better as im less than 100yds from box on street and only 2 miles from their office thats got 2 MASSIVE dishes at it

Hi

Sorry you are having a problem. If you drop me an email I'll make sure our technical team get in touch and sort it for you. Please email me at md@smallworldcable.com

Thanks

David
Owner, Smallworld Cable
www.smallworldcable.com

worjackie · 14-06-2011, 18:51

A difficulty with Smallworld is that it is impossible to discuss a technical problem with a technical advisor. The Customer Advisor is quite limited in the ablility to assist beyond a routine number of possible remedies. After that, if these do not clear a fault, the customer is left in limbo. e-mails and letters generate no responses

Peter_ · 14-06-2011, 19:20

Quote:

Originally Posted by worjackie

A difficulty with Smallworld is that it is impossible to discuss a technical problem with a technical advisor. The Customer Advisor is quite limited in the ablility to assist beyond a routine number of possible remedies. After that, if these do not clear a fault, the customer is left in limbo. e-mails and letters generate no responses

Send a PM to Dave Durnford above your post as he is the CEO of Smallworld.

worjackie · 15-06-2011, 11:43

Masque Thanks for the advice and guidance however I would rather leave David Durnford Smallworld CEO devoting his time and energy towards improving the Smallworld tv service. Customer confidence and technical support should be the resopnsibility of his middle management. Further correspondence with Smallworld in Morcambe is called for.

Peter_ · 15-06-2011, 17:12

Quote:

Originally Posted by worjackie

Masque Thanks for the advice and guidance however I would rather leave David Durnford Smallworld CEO devoting his time and energy towards improving the Smallworld tv service. Customer confidence and technical support should be the resopnsibility of his middle management. Further correspondence with Smallworld in Morcambe is called for.

If he is posting here and not disallowed PM's then the is no reason not to ask him as otherwise he would not come onto forums like this as he seems to be a hands on sort of guy.

Sirius · 18-06-2011, 22:57

Quote:

Originally Posted by Masque

If he is posting here and not disallowed PM's then the is no reason not to ask him as otherwise he would not come onto forums like this as he seems to be a hands on sort of guy.

Indeed i have to applaud him for it

Keithy · 19-06-2011, 07:40

Hi. I have had this (500GB) box from Smallworld for around 1 month now. While I have generally been happy with it there are a couple of niggles. When it is swiched on you are sometimes unable to access some of the 'services' and just in the last few days it has developed the same issue as JAYJAY's. I have tried resetting to factory settings and switching off mains power but still no sucess.

worjackie · 19-06-2011, 10:04

Keithy Hi. The fault on my 500GB Topfield Box is exactly the same. I have reported it three times and the only advice over the phone is to retune. I tried e-mail without any response so I wrote to Morcambe with details of the symptoms. Quote" by using the info button on the handset and a missing channel selected it can be seen that the element SD[576] does not appear". I retrieve the missing channels by scrolling from 101. The response to the letter has been a request for my Card Number and the Chip number on the back of the STB. I believe there is an inherent fault in the system which has only become apparent with the issue of the STB,s to customers. To date there has been no further contact from Smallworld Morcambe

Keithy · 19-06-2011, 13:23

Hi Jackie. I have retuned today no difference, Dosent matter if you time shift or playback a previously recorded item the same problem persists, i.e. blocky unwatchable vision and patchy sound. Dont want to reformat the HDD because I'll lose all the recodrdings. Not yet reported the problem to Smallworld but I will this week.

Peter_ · 19-06-2011, 13:26

Quote:

Originally Posted by worjackie

Keithy Hi. The fault on my 500GB Topfield Box is exactly the same. I have reported it three times and the only advice over the phone is to retune. I tried e-mail without any response so I wrote to Morcambe with details of the symptoms. Quote" by using the info button on the handset and a missing channel selected it can be seen that the element SD[576] does not appear". I retrieve the missing channels by scrolling from 101. The response to the letter has been a request for my Card Number and the Chip number on the back of the STB. I believe there is an inherent fault in the system which has only become apparent with the issue of the STB,s to customers. To date there has been no further contact from Smallworld Morcambe

PM the CEO if you want an answer as it is pointless just to complain about it and if I was him then it would be appreciated as he seems a hands on type of person.