Action Aerials

[orangebear]

Has anyone had dealings with Action Aerials?? I have had nothing but trouble since they left. My wife in my absence signed the cheque for £220 for one aerial and booster, when they initally quoted £120!
The old equipment was left on my drive,along with cabling and the new one has started to fracture as it blows around like it's made of rubber.. As for their customer service, nothing but excuses and no return calls. Had to get the CAI involved. Or have I caught them on a bad day??

[moaningmags]

You'll find them being discussed here.

http://www.cableforum.co.uk/board/64...tallation.html

[yarrum]

I have just had ealings with action aerials I booked them Monday for soemone to come and move my wiring they confirmed sunday night they would be here in the morningas I am having an extension built. No one turned up i had to ring them to find out what was happening they just said an engineer had let them down they said they would come tuesday they did not turn up no phone cal so we rang again they said they could not come when i rang to see what was going on all I got was lets move on no apology nothing I have cancelled tomorrows appointment

[Welshchris]

book another company

[KenG]

Originally Posted by yarrum

I have just had ealings with action aerials I booked them Monday for soemone to come and move my wiring they confirmed sunday night they would be here in the morningas I am having an extension built. No one turned up i had to ring them to find out what was happening they just said an engineer had let them down they said they would come tuesday they did not turn up no phone cal so we rang again they said they could not come when i rang to see what was going on all I got was lets move on no apology nothing I have cancelled tomorrows appointment

---------- Post added at 18:01 ---------- Previous post was at 17:55 ----------

Today is 13th December 2011 and I had an aerial moved from one side of the house to the
other on 1 SEPT 2011. I have since asked them to come back and rectify receiving channels as reception is v.poor. I first asked 21 Nov 2011 and have been given FOUR dates the Fitter will attend. ALL calls were cancelled on the day1!! I've told them that I am going to employ a local fitter and send them the Invoice. They do not have the courtesy to reply. I am going to report them to the Trading Standards of my local Council. They have picked on the wrong person to ignore. Years on and they are still conning people ie they have taken my money but have not carried out the necessary work.

[nodrogd]

It's the age old problem with installers. Action along with many of the bigger installers, franchise out their work to local engineers. The ad's you see may look local, but it's worth a bit of searching to see whether the company is really local. I actually used one of these companies a while ago following several recommendations & they done a superb job. Yet I've seen on several forums from people in other areas that have had problems with this same company.

At least with this company, you called the local engineer direct and arranged a 4 hour timeslot for a visit. Action, on the other hand, have been using a central booking system for several years.

The best bet is go on a recommendation. Failing that, go for a CAI plus company that uses benchmarked equipment, offers a guarantee of at least 12 months, and is prepared to quote for the work without obligation. Get them in, is the van in good order? Is it tidy? Do they use the correct methods for securing the ladders? Go up and do a signal test with a meter & not just a fleeting glance at the roof & "oh you'll need a ##**!!! up here mate, or you will have trouble". Yes, most of these guys are rough & ready outdoor types, but ones that do the job well are invaluable.

[jwilso]

Dreadful - don't go near them.

They promised to send someone round today - nothing.
Rang them 4 times and was assured the installer was on their way.
Nothing. Rang a fifth time, was put on hold for a minute and then told "Sorry, we ran out of time." Didn't bother to ring me.
They wasted my day.

Don't go near them. They are either dishonest or stupid - either way. They certainly lack any observable sense of being able to deliver a service or on anything they promise