Another box problem

[Central]

Had my box replaced 3 weeks ago as it was failing to turn on.

Already the new box is playing up. Here are the problems I been having

Took 20 minutes to turn on

When forward a playback it freezes then normal then freezes, etc

Recordings on the planner show as recording still even though program has finished

Recording are taking up to 2 minutes to play from the planner

If I need a new box am I right to ask for compensation as once again will be losing all my recordings?

Cheers

[the-cable-guy]

not sure but at the very least they should replace it for you.