29-04-2008, 20:31
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#1
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cf.addict
Join Date: Oct 2005
Services: virgin media XL tv with Tivo 500Gb, L phone and 30mb internet, sky sports collection plus extra V+ b
Posts: 215
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Sky tv boxes and routers
Would i be right in saying that the routers given to customers by sky are still property of sky so if i've got say 3 i wouldnt be able to sell 2 of them,
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29-04-2008, 23:00
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#2
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Google it!!
Join Date: Jun 2003
Location: Essex innit
Age: 38
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Sky tv boxes and routers
Sky are about to send out letters to all customers sent replacements etc for them to return the equipment.
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30-04-2008, 00:07
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#3
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Permanently Banned
Join Date: Jul 2007
Location: South Yorkshire
Age: 28
Services: Sky+ HD All Entertainment Packs, VM M TV, BT Unlimited Anytime, VM Talk Weekend Phone, VM XXL BB
Posts: 1,396
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Re: Sky tv boxes and routers
lol no their not thats the difference with Sky & VM, with Sky it becomes your property.
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30-04-2008, 06:02
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#4
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Google it!!
Join Date: Jun 2003
Location: Essex innit
Age: 38
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Sky tv boxes and routers
Erm yes they are as of Wednesday the 30th April 2008 as stated in the internal memo system. The customers will receive a SAE to return the "faulty routers" in, the router only becomes your property after 12 months.
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30-04-2008, 06:51
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#5
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Permanently Banned
Join Date: Jul 2007
Location: South Yorkshire
Age: 28
Services: Sky+ HD All Entertainment Packs, VM M TV, BT Unlimited Anytime, VM Talk Weekend Phone, VM XXL BB
Posts: 1,396
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Re: Sky tv boxes and routers
oh ok then seems strange tho that after years they only just decide to.
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30-04-2008, 11:05
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#6
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Google it!!
Join Date: Jun 2003
Location: Essex innit
Age: 38
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Sky tv boxes and routers
It's because up to now they didn't have the proper framework in place to handle returned equipment, this has now been resolved and they are looking to get the units back to:
A. Figure out what went wrong
B. Make sure people aren't actually causing the problems
C. Dispose of in a proper manner so that the units are disposed of in an enviromentally sound way if they cannot be repaired.
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30-04-2008, 15:28
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#7
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Permanently Banned
Join Date: Jul 2007
Location: South Yorkshire
Age: 28
Services: Sky+ HD All Entertainment Packs, VM M TV, BT Unlimited Anytime, VM Talk Weekend Phone, VM XXL BB
Posts: 1,396
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Re: Sky tv boxes and routers
yeah i can see the sense in that, thanks for the info.
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30-04-2008, 18:40
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#8
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cf.addict
Join Date: Oct 2005
Services: virgin media XL tv with Tivo 500Gb, L phone and 30mb internet, sky sports collection plus extra V+ b
Posts: 215
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Re: Sky tv boxes and routers
As far as i know the routers and boxes arent faulty, for some reason a member of my family has been sent 2 routers and a number of sky boxes(some of them may be unopened), so if theyre the property of sky id call them up and ask for them to be picked up right
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01-05-2008, 07:24
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#9
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Google it!!
Join Date: Jun 2003
Location: Essex innit
Age: 38
Services: Sky HD + 16Mb ADSL
BT Telephone
Posts: 15,735
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Re: Sky tv boxes and routers
If thats the case then yes give Customer services a call and ask about either a collection if possible of some way of the units being sent back at Skys cost.
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01-05-2008, 08:27
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#10
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Permanently Banned
Join Date: Jul 2007
Location: South Yorkshire
Age: 28
Services: Sky+ HD All Entertainment Packs, VM M TV, BT Unlimited Anytime, VM Talk Weekend Phone, VM XXL BB
Posts: 1,396
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Re: Sky tv boxes and routers
lol i cant see ppl doing that 2bh.
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01-05-2008, 17:43
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#11
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cf.addict
Join Date: Oct 2005
Services: virgin media XL tv with Tivo 500Gb, L phone and 30mb internet, sky sports collection plus extra V+ b
Posts: 215
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Re: Sky tv boxes and routers
Quote:
Originally Posted by the-cable-guy
lol i cant see ppl doing that 2bh.
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if it gets the boxes off her hands then thats fine, i had thought of selling them but the right thing to do is to get hold of sky and tell them to pick them up
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02-05-2008, 06:06
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#12
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Permanently Banned
Join Date: Jul 2007
Location: South Yorkshire
Age: 28
Services: Sky+ HD All Entertainment Packs, VM M TV, BT Unlimited Anytime, VM Talk Weekend Phone, VM XXL BB
Posts: 1,396
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Re: Sky tv boxes and routers
yeah but come on most ppl like something for nothing.
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