Play TV?

[brundles]

Originally Posted by jgw2001

So in other words you would not buy anything from a new independent company?

Not if I can't see the service and the quality of that service before signing up for a year long contract, no I wouldn't.

I'd also do some research to try and find out other information about them. In this case, it found references to the people behind Play TV having links to other companies apparently known for poor customer service and general stitching the cutomer up.

[LSainsbury]

Originally Posted by foreverwar

jgw2001, you forgot to mention in your post, which is almost exactly the same as the one you posted on DigitalSpy 29/7/7 DS, that you had applied for a job as an installer with them/Vehda (who are based at the same address, Imperium House, BN18 0DF).

Another staff member here to slate us....

In 12 months time when it fails, they'll wish they listened to us....every doggy has it's day...

[jgw2001]

I asked for some information to be sent out.

They sent out this card.

www.go-to.org.uk/playtv

The information we know of so far.
1)Minumum contract of 12 months.
2)Play sports- £10/month, satena sports channels and euro sports, plus a VOD sports service with a sporting archive
3)Play movies- £10/month, 9 channels showing the "latest" movies plus over 70,000 ondemand films.
4)Play entertainment, £10/month, Discovery channels, UKTV channels, Virgin media channels(bravo, living), number of streaming music service (similar to play radio), 400 games and internet tv.
5)Play World, avec channels http://www.globaldigitalbroadcast.com/channels.php
6)play radio, http://www.playradiouk.com/
7)settop box ->
http://www.cima-tech.tv/index.php?op...d=28&Itemid=22
http://www.cima-tech.tv/index.php?op...d=29&Itemid=23
9) Unlimited Internet access availble for £15/month.
10)700+ unknwown channels.
10)Information on the middleware http://www.globaldigitalbroadcast.com/technology.php


John.

Originally Posted by mylocat

I want to thank you guys for the very helpful comments about Playtv. I had a call yesterday, and yes, it sounded very inviting. Fortunately I told their rep to ring me back after I had done some research. Well, I've done a fair amount of research in my time, but none as uesless as this task - I couldn't find anything. Except, of course, their website, which was so basic as to be almost useless. I wanted to say more, but must dash - so thanks again. I won't be taking up their kind offer!

---------- Post added at 18:30 ---------- Previous post was at 16:41 ----------

At the risk of extending this debate into hitherto untouched territory - and the risk of a hurt response from 'teaboy' - I'd like to draw readers' attention to the added problem that this company has a very poor information and backup forum for potential customers. This alone make me shy away. The website is primitive, to say the least, gives no detail on T&Cs, has no contact phone number (except to the sales team), has no clear information on what we are buying into........ The list of omissions is long. To placate 'teaboy2' I'd like to add that if this package is genuine and deliverable I'd like to buy him/her a drink - if only for giving Mr Murdoch a bloody nose. Trouble is that the Mr Ms of this world know how to hit back, and hard. Is Playtv ready for this?

[LSainsbury]

Originally Posted by brundles

Not if I can't see the service and the quality of that service before signing up for a year long contract, no I wouldn't.

I'd also do some research to try and find out other information about them. In this case, it found references to the people behind Play TV having links to other companies apparently known for poor customer service and general stitching the cutomer up.

...and when they find this thread.....I think they will have made up their minds.

---------- Post added at 13:49 ---------- Previous post was at 13:47 ----------

Originally Posted by jgw2001

I asked for some information to be sent out.

They sent out this card.

1)Minumum contract of 12 months.


John.

I rest my case.

[jgw2001]

You pay the £30 by credit card for installation, if they fail to install the service, you can claim it back from the credit card company.

Once they install the service I believe you have a LEGAL 14 day cooling off period.

If they go under, keep the settop box or dvr supplied.

If they fail to provide the PROMISE service with in the 12months contract I believe you can LEGALLY stop paying for the service.

John.

Originally Posted by LSainsbury

So what about that 1 year contract you've signed up to then?

Sorry - you make it sound sooo simple. It's not. Have you ever tried to leave a contract from telco provider? Believe me - I have and it's not an easy ride.

So we have a LOT to loose.

---------- Post added at 14:35 ---------- Previous post was at 14:12 ----------

Your wrote:


Several thousand times £30, which is a lot of money. It can and does happen.

Reply:

Well several thousand people can claim back from there credit card company.


You wrote:

Rubbish. You can put an informative, colourful, static website up in HTML in a couple of days, and pretty it up later when you have time and resources. That they have not done this - and never mind pretty, just quality information would do - speaks volumes to me about what sort of operation they are.

Reply:

I agree, again as you i will wait tell the 1st of September, thats no point going from demonizing a service before it has even launched.



You wrote:

Then you have worked in some crap call centres. Internal Communications is my area of business, and I can assure you that 'need to know' is not a good way of doing business.

Reply:

Take a company such as BT or TALKTALK, who will outsource their calls to oursource call centres. One reason why they will only tell staff what they need to know, and no more. You may have staff taking calls for BT one week then answering calls for talktalk another week. It may be in the commercial interest of PlayTV to limit the amount of information before launch.

[LSainsbury]

Originally Posted by jgw2001

If they fail to provide the PROMISE service with in the 12months contract I believe you can LEGALLY stop paying for the service.

Get real!!! It NEVER EVER works like that!

Just have a look at some of the threads here regarding messed up payments and customers ceasing payment because of lack of services - then see what happens.

It'll be yet more hassle for the consumer.

I for one will just sit back and watch to see what happens with PlayTV. If they do take off - then great - we have some competition, but from what I've read, I suspect that may not happen as quick as you / PlayTV make out.

[jgw2001]

You wrote:

jgw2001, you forgot to mention in your post, which is almost exactly the same as the one you posted on DigitalSpy 29/7/7

I reply:

I did apply for the position, never got around to fill out the application form, however I notice the company whos doing the installation is Satellite Direct UK Ltd and at the same address "Imperium House, Ford Lane, Ford, Arundel West Sussex"




You wrote:

I am interested in content share deals for quality content that is of BBFC 18R standard/strength."[/i]

I reply:

The ofcom regulations only apply to TV broadcast and not the internet, should also be noted that the three 3g mobile service broadcasts r18 rated content which would not be allowed to be broadcasted on general TV

You wrote:
Here is the parent company's channel list, which is basically freeview and a lot of local niche channels:- Link2

I reply:

Looks like a beta site, note the "newsite", with many of the links on the site broken. I seen this site several years ago.


John.

[Chris T]

John, I don't mean to be picky but please use [ quote ] [ /quote ] tags if you need to quote someone, it makes posts much easier to read!

[jgw2001]

[quote=brundles;34376574]Not if I can't see the service and the quality of that service before signing up for a year long contract, no I wouldn't.


I agree, when they claim the service works on a half meg connection speed it does make me question the picture quality of the service. However I believe BT vision made a similar claim before their service was launched a year go. i have also used the only joost which works on just under 1/2meg.


john.

---------- Post added at 15:03 ---------- Previous post was at 15:01 ----------

Originally Posted by LSainsbury

Another staff member here to slate us....

In 12 months time when it fails, they'll wish they listened to us....every doggy has it's day...

Nope I dont.

---------- Post added at 15:13 ---------- Previous post was at 15:03 ----------

Originally Posted by LSainsbury

Get real!!! It NEVER EVER works like that!

Just have a look at some of the threads here regarding messed up payments and customers ceasing payment because of lack of services - then see what happens.

It'll be yet more hassle for the consumer.

I for one will just sit back and watch to see what happens with PlayTV. If they do take off - then great - we have some competition, but from what I've read, I suspect that may not happen as quick as you / PlayTV make out.

If I sign up to their movie service I at least expect 9 streaming film channels showing the LATEST films and 70,000 ppv films availble. If they dont I will demand a refund or money back or simply cancel the direct debit. They are welcome to take me to court, and if they make false claim to the credit agancy I will sue them for defamation.


John.

[LSainsbury]

Originally Posted by jgw2001

If I sign up to their movie service I at least expect 9 streaming film channels showing the LATEST films and 70,000 ppv films availble. If they dont I will demand a refund or money back or simply cancel the direct debit. They are welcome to take me to court, and if they make false claim to the credit agancy I will sue them for defamation.

John.

Yes - but average Joe doesn't want to / do that that does he? (Take them to court I mean...)

There's just too many flippy / flappy if's and buts at the moment...

[foreverwar]

70,000 ppv films - at 4Gb per film, that make 280 Terabytes of disk storage (and that's not counting mirroring, which takes it to 560Tb of disk, and if you have a Business Continuity / Disaster Recovery site, that takes it up to 1.2 Petabytes).

That's a lot of disk, not to mention the disk management required (and power, heat output, and cooling requirements).

[brundles]

Originally Posted by jgw2001

I agree, when they claim the service works on a half meg connection speed it does make me question the picture quality of the service. However I believe BT vision made a similar claim before their service was launched a year go. i have also used the only joost which works on just under 1/2meg.

Neither of them are blowing trumpets about HD platforms though - hence my earlier comments about the bandwidth requirements for HD vs the minimum requirements claimed for PlayTV.

The site also only promises to deliver content - it makes no claims or remarks about the viewing quality of the audio or video output you see. If they were being difficult, you'd struggle to legally stop paying because of crap picture quality because they never promised good quality.

And sueing them for defamation would fail to. You will have agreed to pay them to deliver a picture, of unagreed quality, which they will still be doing. They would be more within their rights to sue you for breach of contract than you would to sue them.

[ptv_employee]

Hi. Take a look here if you want to try and get some answers withouth the flaming!

http://www.cableforum.co.uk/board/64...ions-here.html

[handyman]

Originally Posted by foreverwar

70,000 ppv films - at 4Gb per film, that make 280 Terabytes of disk storage (and that's not counting mirroring, which takes it to 560Tb of disk, and if you have a Business Continuity / Disaster Recovery site, that takes it up to 1.2 Petabytes).

That's a lot of disk, not to mention the disk management required (and power, heat output, and cooling requirements).

More like 3-500mb per film with compression.
Average mp2 avi movie is 750meg with avc it is average 400meg. I play these through a 1.5m wide projection with little / no pixelation. They will use a commercial grade compression so may be even lower.

that makes 28 Terabytes of disk storage (and that's not counting mirroring, which takes it to 56Tb of disk, and if you have a Business Continuity / Disaster Recovery site, that takes it up to 112 Terabytes).

Hardly a large amount 28tb is only £2800 worth or hard drives.

[mastercheif@PTV]

Admin edit (Chris T): Please don't make identical posts in multiple threads.