Play TV? - Page 12

LSainsbury · 30-09-2007, 10:07

Quote:

Originally Posted by wendyk

I got the call on 7th July. Signed up for 2 boxes. In August found £90 had been taken out of my bank account. Called PlayTV at great cost. They explained a service person would call within two weeks but I wouldn't be charged any more until it came on line. £15 of phone calls, promises of people calling back, new excuses all the time - postal strike x2; large volume of demand; the latest being they are getting more channels &it would be working by Oct 1st. Have been promised a call from service within 2 weeks, 5 times now. Am still waiting for the 'call back from my latest rant at someone. Am seriously thinking of asking for my money back but i do at least have 2 pieces of paper with service agreement numbers on them for the 2 boxes. Has anyone got one yet? Should I hang on/ HELP??:

Get the Direct Debit cancelled...you've started to pay for a service which you are not even getting yet!

craig5201 · 30-09-2007, 13:55

Quote:

Originally Posted by wendyk

I got the call on 7th July. Signed up for 2 boxes. In August found £90 had been taken out of my bank account. Called PlayTV at great cost. They explained a service person would call within two weeks but I wouldn't be charged any more until it came on line. £15 of phone calls, promises of people calling back, new excuses all the time - postal strike x2; large volume of demand; the latest being they are getting more channels &it would be working by Oct 1st. Have been promised a call from service within 2 weeks, 5 times now. Am still waiting for the 'call back from my latest rant at someone. Am seriously thinking of asking for my money back but i do at least have 2 pieces of paper with service agreement numbers on them for the 2 boxes. Has anyone got one yet? Should I hang on/ HELP??:

im the same i order it back in july and i wanting for it plus this week we sould know what channels we get the service agereement take a some time to come think i order mine when you did and i have mind the mind aug but with royal mail in aug then it could be lost . so im hang on a bit as i really want this as tv crap and all i can get is free view as i live in a block of flats

foreverwar · 30-09-2007, 14:02

Craig, in a previous life, were you "Chemical Ali"?

"It may have got lost in the post" is one of the three oldest excuses of all time, along with "We'll keep your application on file" and "Of course I won't...... best stop now, the 3rd one isn't suitable for a family forum".

They shouldn't be taking money for services that aren't "live" yet, no matter how unspecified they are.

**Stuart C** · 30-09-2007, 14:54

Quote:

Originally Posted by foreverwar

They shouldn't be taking money for services that aren't "live" yet, no matter how unspecified they are.

To do so is theft. No other way to put it.

brundles · 01-10-2007, 10:51

This sounds like it's getting worse and worse for people who have signed up.

Craig - You said you were due to have an install date by the end of September. Have they given you one yet?

Wendy - I'm guessing you're in the same boat as Craig and not only have they taken money from you when you don't have the service they haven't even told you when you will get the service. As LSainsbury says I'd start with cancelling the direct debit at the moment. If they didn't inform you it would be taken and what for originally you may also be able to claim this back through your bank under the DD guarantee but I'm not entirely sure on that bit under these circumstances.

brundles · 08-10-2007, 10:38

Just out of curiosity, has anyone heard anything else about PlayTV?

The second launch date was apparently 1st October yet the website is still on the old pre-launch style - no channel lists, etc.

Just curious as to what these guys are upto beyond taking money without providing a service.

LSainsbury · 08-10-2007, 11:09

Quote:

Originally Posted by brundles

Just curious as to what these guys are upto beyond taking money without providing a service.

Post #169?

alnero02 · 08-10-2007, 11:11

Play tv is a sister company of satellite direct uk based at ford lane, ford near Arundel. They have invested quite heavily into this product and it is definately not a scam. They are in the process of employing engineers with the right skills to do the job and it is this process which is taking time. The set top box they supply, they have had designed from scratch.

LSainsbury · 08-10-2007, 11:33

Quote:

Originally Posted by alnero02

Play tv is a sister company of satellite direct uk based at ford lane, ford near Arundel. They have invested quite heavily into this product and it is definately not a scam. They are in the process of employing engineers with the right skills to do the job and it is this process which is taking time. The set top box they supply, they have had designed from scratch.

Yawn....yes we know. Care to explain why you are taking money from peoples accounts when they haven't even had the "service" installed yet?

foreverwar · 08-10-2007, 11:39

Quote:

Originally Posted by alnero02

Play tv is a sister company of satellite direct uk based at ford lane, ford near Arundel. They have invested quite heavily into this product and it is definately not a scam. They are in the process of employing engineers with the right skills to do the job and it is this process which is taking time. The set top box they supply, they have had designed from scratch.

It's deja-vu, all over again

alnero previous post

Quote:

Originally Posted by alnero02

Play tv is a sister company of Satellite Direct uk who by all accounts have invested quite heavily, both in time and money, into this new product. They are based at Ford near Arundel.

LSainsbury · 08-10-2007, 11:41

Quote:

Originally Posted by alnero02

The set top box they supply, they have had designed from scratch.

ROFL!!! Complete BS in my opinion...

foreverwar · 08-10-2007, 11:49

December now Broadcastnow (as of 12th September).

I wonder which year?

**Stuart C** · 08-10-2007, 11:49

Quote:

Originally Posted by alnero02

Play tv is a sister company of satellite direct uk based at ford lane, ford near Arundel. They have invested quite heavily into this product and it is definately not a scam. They are in the process of employing engineers with the right skills to do the job and it is this process which is taking time. The set top box they supply, they have had designed from scratch.

Sorry, but if they are taking money with providing a service, that is theft. Yes, they need engineers, and they may be designing their own box, but they should have done this BEFORE THEY STARTED TAKING PAYMENT.

Until I see proof otherwise, I will continue to believe this is , at best, a scam, and at worst, theft.

alnero02 · 08-10-2007, 11:51

Quote:

Originally Posted by LSainsbury

Yawn....yes we know. Care to explain why you are taking money from peoples accounts when they haven't even had the "service" installed yet?

I have not taken any money from any one. I am not, you see, play tv, nor do I work for them.

foreverwar · 08-10-2007, 11:53

But are you in anyway connected to the firm, or it's allied companies? (such as supplying services, or related to an employee of the firm or it's allied companies).