Anyone that has skydigital? help on this.

sav112 · 03-03-2007, 20:18

anyone?

I moved from Virgin.
Anyway got the viewing card and it says the box needs a phone line?

Is this the case?

My Sky digital is going up stairs and the only phone was my old Virgin one that is now off.

c1rcle · 03-03-2007, 20:26

Quote:

Originally Posted by sav112

anyone?

I moved from Virgin.
Anyway got the viewing card and it says the box needs a phone line?

Is this the case?

My Sky digital is going up stairs and the only phone was my old Virgin one that is now off.

I'm not on Sky but I'm sure I saw in their adverts recently that a BT line is essential. I hope for your sake someone says I'm wrong about that.

**Stuart C** · 03-03-2007, 20:27

You are supposed to have a phone line (can be BT or Cable). From a technical point of view. the box only uses the phone line if you use pay per view stuff or some other interactive options.

If you have multiroom, you will need a phone line as Sky require all the boxes to be connected to prove you aren't sharing them with your friends.

fireman328 · 03-03-2007, 20:29

As far as I am aware Sky requires a return path, this is provided by the BT line.

sav112 · 03-03-2007, 20:30

I had cable phone up stairs but BT (main phone downstairs). If its for ordering films only then I never did that. I hope i can just get the standard box.

Dont wont the house turned upside down. Can the Sky guy add a phone Box upstairs, there is now way in hell its running down the side of the stairs etc. if it come to that then i'll have to cancel.

EBO48 · 03-03-2007, 20:31

no you don't need a phone line anymore but i think you pay extra for installation (Â£25?)

sav112 · 03-03-2007, 20:33

free install, and trust me it will be!

Ps thanks EB048

handyman · 03-03-2007, 20:35

The phone line allows the box to call in and give advertising information to a company that subsidise the cost of the box making your install free. Part of your contract with sky is that the line is connected for 12 months tpo the box. The sky engineer that fitted ours made a massive extention to reach our socket advising me to get a proper fitted extension sorted within 12 weeks.

sav112 · 03-03-2007, 20:41

Quote:

Originally Posted by handyman

The sky engineer that fitted ours made a massive extention to reach our socket advising me to get a proper fitted extension sorted within 12 weeks.

that will not work in my house!

**Paul M** · 03-03-2007, 20:42

If you don't connect it sky will charge you extra.

foreverwar · 03-03-2007, 21:08

Quote:

Originally Posted by sav112

Result!

Sky- Digital getting installed on Tuesday the 6th
Phone and TV form Virgin Cancelled without notice due to the number of years Iâ€™ve been a customer and to top it off Â£10 off My BB for 12 months.
Iâ€™ve just to chuck my Ntl Box out as it was the original box and disconnect it all myself.

So basically by Tuesday Iâ€™ll have my skyone back and still have my Virgin BB for only Â£25 a month adding both sky and virgin together which works out Â£7 better off a month.

I felt sorry for the poor guy on the phone, yesterday they had a hell of a day. But at least he sounded like he knew what he was doing.

Quote:

Originally Posted by sav112

I had cable phone up stairs but BT (main phone downstairs). If its for ordering films only then I never did that. I hope i can just get the standard box.

Dont wont the house turned upside down. Can the Sky guy add a phone Box upstairs, there is now way in hell its running down the side of the stairs etc. if it come to that then i'll have to cancel.

Schadenfreude, anyone?

sav112 · 03-03-2007, 21:17

I guess I'll have to make the Cable Box a BT one!
As long as I've got my Skyone on tuesday I'll be happy.

Foreverwar a helpful comment if you please mate not immaturity, for a guy with those post counts you let yourself down…….”.I’m loving it”

iain_herts · 03-03-2007, 22:04

right if u dont want to have any more wires run and u dont want to change the upstairs socket this is what u can do (save the installer time and he will love u for it)

wen the installer comes advise him that u only have 1 live phone point in the house and that you are haveing a new point fitted by bt a weeklater.

what he will then do is use his own extention lead to connect ur box up to do the callback. its what i used to do wen i worked for sky.

but if u have multi room he wont do this.

iain

**Matt D** · 03-03-2007, 22:26

The phone line connection is a requirement of the "Interactive Discount Contract" (IDC).

Sky give you the STB for free if you sign the IDC & agree to have the box connected to a phone line for 12 months.

Don't agree to the IDC, or don't connect the box to the phone line = Sky charge for the box (not installation - installation of a standard box is free if you subscribe to at least 2 mixes).

AndyCambs · 03-03-2007, 23:00

Tell me if I'm wrong, but anytime you use interactive on Sky - you get charged for a phone call. Is that right?