Our $ky installer came two weeks ago, took one look at our house and said the installation would have to be rescheduled. It's a wooden building, and the only place the dish can go is on the stone chimney stack. That means getting onto the roof, which means a two-man job.
Fair enough.
The installation was rescheduled for yesterday. The installer is meant to phone before 9am with an ETA. The phone rang but thrice, before Mrs T got to it to hear only silence on the other end. She phoned $ky herself, and they said the installer would call between 3 and 7pm (7pm!!).
7pm came and went. She phoned them; installer still coming, running late, no ETA.
9pm came and went. I phoned them, installer hadn't called in to reschedule, so assume he's still coming for now sir and call again in 20 minutes if he hasn't. They do work until 9.30pm in the run up to Christmas sir, if they have to.
9.30pm came and went. I phoned at 9.40 and asked the call centre if they were aware that we were out in the country with no street lighting. Oh yes, sir, they bring their own lights with them. But are they still coming, I insisted. Well sir, the job hasn't been officially put down for a re-schedule, but I'll phone the branch office and see if anyone's still there (!!!).
Of course, the branch office was closed, we were advised it was highly unlikely the installer was coming and we were offered a third date for install: Saturday 18th December. In other words, almost a month after we put in our order for $ky.
The call centre staff have been great, polite, helpful, and more to the point they've always answered the phone within 10 seconds. But none of it's worth a hill of beans if I can't get that little dish bolted to my chimney.
I don't suppose there's anyone from $ky around here that can do anything, but just moaning about it is therapeutic. Thanks for listening.
Join CF
You are here: 
