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Originally Posted by AbyssUnderground
The router should have no effect on the modem. I suggest you call CS and explain that you have asked twice and have not yet been upgraded, and that you would like it done while you are on the phone call.
This might persuade them to do it. Make them wait while you go and reset your modem.
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That's good to know. Thanks AbyssUnderground. I shall do just that.
---------- Post added at 20:53 ---------- Previous post was at 20:51 ----------
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Originally Posted by Neil
The simple way to be 100% sure is to remove the router frrom the equation.  |
Ahh you're so right. Unfortunately, being a little bit chair bound prevents me from climbing over things to get into those places that are ideal for putting small gadgets like errr a router for instance into.
My thinking was that if it was the router, I could ask a mate to do the deed so to speak and I wouldn't have to bother those nice people at Tech Support.