Cable Forum - View Single Post - help

lcoops · 28-11-2005, 21:34

i moved house in April, i use the 2mb ntl broadband service, so i rang and arranged to have it installed at my new address, no problems-all sorted
Within a few weeks i received a letter from ntl saying i owed them money, which i didn't, i pay by direct debit, and the money has always come out on time. i rang ntl and they said it was there mistake, and i had probably been billed for a previous occupier, as there were two accounts ( two cable modem accounts). Ntl said they would sort this out.
Not so - i still kep on receiving letters saying i owed them money, practically every week, rang them again, said they would sort it out
again, not so - kept receiving the letters, up to the point where they said i owed Ã‚Â£130!, then a letter came from Moorcroft debt recovery, saying legal action would be taken if i didn't pay.
Rang ntl again, they apologised, said they would sort this out. I rang Moorcroft to make sure they were aware.
yet today, i had a phone call from someone at Moorcroft demanding the money, said i didn't owe them anything, and he just kep saying "so you refuse to pay, legal action will be taken", so i payed, thinking i can call ntl, shout at them and get the money back
So rang ntl straight after, the girl said the debt had been credited on my account, and that i shouldn't have had Moorcroft asking for the money, toldd her they had and that i'd paid as he was threating legal action.
Got absolutely no help from the girl at all, put me on hold for about 10 minutes (as usual) and then saidi would have to ask my bank to do a charge back.
I am now worried that i'm going to struggle to get my money back, as ther doesn't seem to be any communication between ntl and this debt recovery company, also surely i should be compensated more for the fact that i've paid money i don't owe, had countless letters saying i owe money i don't, rang them on many occasions (and been put on hold many occasions), and been threatened with legal action which was unjust.
Anyone know of anyway i can definately get my money back, and maybe take the matter further? i really don't want to continue using ntl either after the hassle they've caused.

28-11-2005, 21:34	#1
lcoops cf.member Join Date: Nov 2005 Posts: 5	help - debt collection issue i moved house in April, i use the 2mb ntl broadband service, so i rang and arranged to have it installed at my new address, no problems-all sorted Within a few weeks i received a letter from ntl saying i owed them money, which i didn't, i pay by direct debit, and the money has always come out on time. i rang ntl and they said it was there mistake, and i had probably been billed for a previous occupier, as there were two accounts ( two cable modem accounts). Ntl said they would sort this out. Not so - i still kep on receiving letters saying i owed them money, practically every week, rang them again, said they would sort it out again, not so - kept receiving the letters, up to the point where they said i owed Ã‚Â£130!, then a letter came from Moorcroft debt recovery, saying legal action would be taken if i didn't pay. Rang ntl again, they apologised, said they would sort this out. I rang Moorcroft to make sure they were aware. yet today, i had a phone call from someone at Moorcroft demanding the money, said i didn't owe them anything, and he just kep saying "so you refuse to pay, legal action will be taken", so i payed, thinking i can call ntl, shout at them and get the money back So rang ntl straight after, the girl said the debt had been credited on my account, and that i shouldn't have had Moorcroft asking for the money, toldd her they had and that i'd paid as he was threating legal action. Got absolutely no help from the girl at all, put me on hold for about 10 minutes (as usual) and then saidi would have to ask my bank to do a charge back. I am now worried that i'm going to struggle to get my money back, as ther doesn't seem to be any communication between ntl and this debt recovery company, also surely i should be compensated more for the fact that i've paid money i don't owe, had countless letters saying i owe money i don't, rang them on many occasions (and been put on hold many occasions), and been threatened with legal action which was unjust. Anyone know of anyway i can definately get my money back, and maybe take the matter further? i really don't want to continue using ntl either after the hassle they've caused.