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Originally Posted by N00N00
NTL recently overcharged me for 2 motnhs worth of my broadband service (must be the 3rd or 4th overrhcarge I have had with NTL). Four seperate members of staff agreed I had been overcharged, but rather than giving me a refund they have merely promised I will be charged the correct price for the next 9 months.
Therefore i am locked into NTL for 2 extra months - and i don't get a refund either. How do I reclaim the money i am owed? I believe the bank has to pay me?
Also how come i don't get send bills in the post for my broadband service?
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"If the originator or the bank/building society makes an error, the customer is guaranteed a full and immediate refund of the amount paid."
The above is from the ombudsmans website.
If you notified your bank of the overpayment they should have refunded you, there was no need to contact NTL before you contacted your bank.
I do not see how you're locked into NTL for an extra 2 months, can you clarify your thinking on this?