Originally Posted by thenry
that clears up a lot, thanks qas so after the 12 month line rental saver i can switch to say a cheaper provider such as primus.
If you can't switch to Primus now I wouldn't get your hopes up.
Personally I dial the automated menu system at my workplace though any "Press 3 to be talked down to by a drone" will do, e.g. Royal Bank of Scotland, listen to as much of the dreary menu as you want, put phone down, and redial. Once a month and after 7pm so it comes out of free allowance.