Sky's broadband is shocking

denphone · 04-03-2012, 19:53

I have been getting terrible broadband speeds since l arrived in Fareham a week ago and the supposed top speed of 20Mb is nothing more then a distant dream as the speed l have been getting is around 1Mb and all l can say say is be very wary of their broadband as the two experiences l have had so far have been nothing short of shocking so my advice is be wary of some of these other broadband providers as yes you might be unhappy with Virgins broadband but believe me its in a different world to Skys and thats a fact.

**Matt D** · 04-03-2012, 19:59

Which Sky Broadband service is it?

Sky Broadband Connect (non-LLU, re-sold BT Wholesale ADSLMax) is widely thought to be crap.

However, Sky Broadband Unlimited (Sky's LLU service) is widely thought to be excellent.

If you have Sky BB Unlimited, and the speeds are poor, then it will be due to...

1) DLM running on a new connection. Give it a chance to adjust during the training period.

2) The length of your line. This is nothing to do with Sky, and you'd have the same issue with any other ADSL ISP.

3) The quality of your domestic phone wiring. This is nothing to do with Sky, and you'd have the same issue with any other ADSL ISP.

I've had Sky BB for years now, and it's rock solid. Â£7.50 for truly unlimited broadband, with no usage limits, no FUP... and no STM

Sure, I only get around 6Mbps, but that's because of my line length, not Sky - it'd be the same with any other ISP... but without the low price and lack of limits.

muppetman11 · 04-03-2012, 20:00

Works perfect for me , my 9mb Sky line achieves all the things my 30mb VM BB could not , like video streaming , gaming etc , plus anyone with a fibre upgraded exchange will soon be able to enjoy unlimited 40mb BB from Sky.

**Matt D** · 04-03-2012, 20:08

denphone, have you looked into why you are getting poor speeds?

How is your router connected? Master or extension?

Have you tried the test socket?

What are your router stats?

Have a look at these...

http://www.skyuser.co.uk/forum/view-routerstats.html

http://www.skyuser.co.uk/forum/view-master.html

http://www.skyuser.co.uk/forum/route...explained.html

qasdfdsaq · 04-03-2012, 21:17

I was going to say the same - modem stats first.

m419 · 04-03-2012, 21:38

I have been saying that since day 1, but nobody ever listens, although I was tempted a few times.

Like they say, the grass is not always greener on the other side!

So I guess your gonna call 0500-500-500 and order Virgin Broadband again

LexDiamond · 04-03-2012, 22:28

I currently have both Sky and VM bb (VM lowest package bb). When I used to live in West London, I would have said VM bb is not to be sniffed at. But since I moved to Berks the bb has been nothing more than average. IMHO average just isn't good enough for VM. For the price I pay for VM I should really be getting full speed all the time. Around here if I stream on my PS3 then the speed goes down plus the modem I got is terrible for wifi.

With Sky I have been streaming plus downloading right from day 1 (when they started me off on 4mb) and not once have they messed me around. Personally, I don't care for quoted speeds. I want a service that just does its jobs. With VM, if you stream a couple of shows in HD then expect the round circle on I-player to carry on spinning with no show to watch. On Sky I just download show after show to my planner and no issue. I have been getting episodes of Boardwalk Empire in HD and watching iplayer in HD too at the same and tbh I was expecting issues from my time with VM but on Sky it just worked.

For prople that it works for, VM is the best thing since sliced bread. For everyone else it is an overpriced piece of junk.

Vicki · 04-03-2012, 23:07

Type 192.168.0.1 into your browser then USERNAME admin PASSWORD sky and post your stats.

Sky eould never have told you to expect 20mb. They would have given a reasonable estimate. Also post a speedtest result.

---------- Post added at 00:07 ---------- Previous post was at 00:05 ----------

I must add my Sky connection seems perfect so far only a couple of days but absolutely perfect. Apart from training issues early on.

denphone · 05-03-2012, 05:57

Quote:

Originally Posted by Matt D

denphone, have you looked into why you are getting poor speeds?

How is your router connected? Master or extension?

Have you tried the test socket?

What are your router stats?

Have a look at these...

http://www.skyuser.co.uk/forum/view-routerstats.html

http://www.skyuser.co.uk/forum/view-master.html

http://www.skyuser.co.uk/forum/route...explained.html

l am only up here for a couple of weeks so its my parents who l worried about and the first thing is their broadband is Sky Broadband Connect and secondly they live about 8 miles from the exchange and thats all l know as l am not a expert in this field..

And here is a speed test below.

Quote:

Mon, 5 Mar 2012 06:52:45 UTC

Test 1: 1024K took 21770 ms = 47 KB/sec, approx 387 Kbps, 0.38 Mbps
Test 2: 1024K took 25184 ms = 40.7 KB/sec, approx 335 Kbps, 0.33 Mbps
Test 3: 1024K took 25892 ms = 39.5 KB/sec, approx 325 Kbps, 0.32 Mbps
Test 4: 2048K took 44432 ms = 46.1 KB/sec, approx 380 Kbps, 0.37 Mbps

Overall Average Speed = approx 357 Kbps, 0.35 Mbps

Vicki · 05-03-2012, 08:08

Ahhhhh Sky connect does not use Sky's network it's just a rebranded Bt ip resale. Sky's llu product is completely different. I don't know why sky bother with connect its useless an harms the reputation especially when the LLU product is so good.

qasdfdsaq · 05-03-2012, 10:10

Quote:

Originally Posted by denphone

l am only up here for a couple of weeks so its my parents who l worried about and the first thing is their broadband is Sky Broadband Connect and secondly they live about 8 miles from the exchange and thats all l know as l am not a expert in this field.

You don't need to be an expert to follow simple instructions and use a web browser

---------- Post added at 11:10 ---------- Previous post was at 11:09 ----------

Quote:

Originally Posted by Vicki

Ahhhhh Sky connect does not use Sky's network it's just a rebranded Bt ip resale. Sky's llu product is completely different. I don't know why sky bother with connect its useless an harms the reputation especially when the LLU product is so good.

What he (she?) said.

**Kymmy** · 05-03-2012, 14:47

Latest news on tbb on Sky's issues

http://www.thinkbroadband.com/news/5...ed-issues.html

muppetman11 · 05-03-2012, 15:16

Quote:

Originally Posted by Kymmy

Latest news on tbb on Sky's issues

http://www.thinkbroadband.com/news/5...ed-issues.html

Good to see there's a fix date for those affected Exchanges.

colin25 · 05-03-2012, 15:41

My service is fine...and better than Virgin could give me..re gaming

i will wait for Infinity...give them a try for a year

Tim Deegan · 05-03-2012, 15:48

I think it all depends on a combination of your ISP and your location. With VM I've had all at the same time 2x laptops (one of them streaming video, the other chatting on line), a PC updating a website (including graphics). Plus one PS3 playing on line, and 4 mobiles. All of this without even the slightest glitch.

But some people on VM complain about terrible service.

And the same can be said for most ISP's, some people get good service, and some get terrible service.

So let's stop all the 'my ISP is better than yours', and try to work together in trying to find the cause, and the solutions for any problems that people may have.