BeThere I am very disappointed

naeemsyed · 10-05-2010, 22:18

I moved to another broadband provider after being with a BeThere for over 4 and half years. I was just not happy with the speed I was getting even though I was on their Unlimited 24Meg service. I was amazed when I received an email from BeThere asking me to return their Broadband Router that they provided back. I would assume that after 4 and half years I would have paid for the broadband router many times over. BeThere should be ashamed to ask for it back. I am very disappointed

Gary L · 11-05-2010, 10:57

Are your speeds any better or did you go with cable/Sky?

**Stuart** · 11-05-2010, 11:23

I don't think it's so much Be wanting it back (although they might), more that the WEEE regulations introduced to reduce the amount of electronic waste, and ensure that any electronic devices are recycled/displosed of safely require that they ensure any equipment they lend to you is returned to them and disposed of or recycled.

Besides, any ISP is likely to give you a new modem and/or router..

Ignitionnet · 11-05-2010, 12:01

...

They always said, very clearly, that the router remained their property and that they'd ask for it back when you left them and did just that.

This is the point of them loaning you the equipment as opposed to giving it to you.

You were not paying any direct modem rental or hire purchase fee and regardless of assumptions on whether or not you paid for it many times over with your subscription for internet access (not internet access and modem rental) it doesn't change that the hardware isn't yours and was supplied to you so that you could use their service and no other reason.

It's pretty worthless on eBay anyway to be perfectly honest with you.

Charlie_Bubble · 12-05-2010, 14:27

Quote:

Originally Posted by naeemsyed

I moved to another broadband provider after being with a BeThere for over 4 and half years. I was just not happy with the speed I was getting even though I was on their Unlimited 24Meg service. I was amazed when I received an email from BeThere asking me to return their Broadband Router that they provided back. I would assume that after 4 and half years I would have paid for the broadband router many times over. BeThere should be ashamed to ask for it back. I am very disappointed

It took you 4.5 years to decide to change?

Central · 16-05-2010, 20:17

I hate it when people sign up to 24mbps and then expect it.

Ignitionnet · 16-05-2010, 21:16

Quote:

Originally Posted by Central

I hate it when people sign up to 24mbps and then expect it.

Just as well they sign up to 'Up to 24Mbps' and are told that it depends on phone line length and condition and are given an estimated speed when they sign up with Be rather than being promised 24Mbps in that case.

m419 · 18-05-2010, 20:03

Only Virgin Media,Fibrecity,private networks and BT Infinity offer speeds over 16MB to be honest, if you are with any other, then your very lucky. I've never met anyone that is using a ADSL provider getting more than 16MB EVER!

Gary L · 18-05-2010, 23:37

Quote:

Originally Posted by m419

Only Virgin Media,Fibrecity,private networks and BT Infinity offer speeds over 16MB to be honest, if you are with any other, then your very lucky. I've never met anyone that is using a ADSL provider getting more than 16MB EVER!

Say hello to me then.

speedfreak · 18-05-2010, 23:48

I know a few people that do, heres an example of one

ADSL Link Downstream Upstream
Connection Speed 24543 kbps 1019 kbps
Line Attenuation 11.5 db 5.4 db
Noise Margin 0.4 db 12.0 db

Ignitionnet · 19-05-2010, 11:54

Quote:

Originally Posted by m419

Only Virgin Media,Fibrecity,private networks and BT Infinity offer speeds over 16MB to be honest, if you are with any other, then your very lucky. I've never met anyone that is using a ADSL provider getting more than 16MB EVER!

You called?

I get >16Mbps when on Annex A, standard ADSL mode, despite a 2km line. In my previous address I got >20Mbps on Annex M due to being closer to the exchange.

20-25% of all ADSL customers have lines capable of >16Mbit.

Central · 20-05-2010, 19:22

Quote:

Originally Posted by m419

Only Virgin Media,Fibrecity,private networks and BT Infinity offer speeds over 16MB to be honest, if you are with any other, then your very lucky. I've never met anyone that is using a ADSL provider getting more than 16MB EVER!

Another one here to. How very wrong you are

Bandwidth (Up/Down) [kbps/kbps]: 2,126 / 20,719

Chrysalis · 21-05-2010, 03:36

I think he meant outside of internet forums.

There seems to be a disproportionate number of people with very high sync on internet forum sites, and I suspect its technically minded people deliberatly moving near exchanges, because its not hard to work out the radius around an exchange for such high speeds is very small and the vast majority of lines will be nowhere near 16meg.

eg. my parents live 2 streets away from their exchange in a small seaside town, its probably 5 minutes walk at the most and their attenuation is already in the low 20s at that distance.

the only other person I know who had a short line was my sister's old address where she had 32db attenuation, about 5 streets away from the exchange, maybe 10 minutes walk. Of course a typical exchange covers many dozens of streets in its radius if not 100s of streets.

Lord Nikon · 22-05-2010, 02:06

I would be surprised if this location couldn't get full speed. The building on the right it the exchange feeding the houses on the left. If speeds were too low they could simply throw an ethernet cable into the exchange it's such a short distance.

Central · 22-05-2010, 20:36

Quote:

Originally Posted by Chrysalis

I think he meant outside of internet forums.

There seems to be a disproportionate number of people with very high sync on internet forum sites, and I suspect its technically minded people deliberatly moving near exchanges, because its not hard to work out the radius around an exchange for such high speeds is very small and the vast majority of lines will be nowhere near 16meg.

eg. my parents live 2 streets away from their exchange in a small seaside town, its probably 5 minutes walk at the most and their attenuation is already in the low 20s at that distance.

the only other person I know who had a short line was my sister's old address where she had 32db attenuation, about 5 streets away from the exchange, maybe 10 minutes walk. Of course a typical exchange covers many dozens of streets in its radius if not 100s of streets.

There seems to be a disproportionate number of people who think because the exchane is 10 minutes walk away the line must simply be the same length to

Just because the exchange was a 10 minute walk does not mean the line had the same route. My exchange is 261 metres away but my line length is actually 751 metres.

16mb is still possible at 2500 metres line length.