Couple of questions about Sky Broadband

[superbiatch]

Originally Posted by Ignitionnet

I suspect you've problems on your home wiring or a very bad home phone line. Alternatively it's also possible that you keep switching the router off - bad idea, don't!

Line is capable of much higher speeds but it's running slowly due to the connection being unstable.

I never turn the router off, its on continuously. I suspect its my wiring as this was installed when the building was redeveloped and BT had no part in it other than connecting it.

I pay sky for my line rental and broadband, would i have to get someone independent to check over my internal wiring?

Thanks for your help btw

[Ignitionnet]

Have a nose at this dudette.

[Paul]

First thing to check is that any socket on the line has a filter first, make sure your sky tv (if installed onto the line) is into a filter as more often than not people think the double adaptor on the lead is a filter itself.
Second, if this is a new install DLM is running, if it's been installed a while call tier 1 and they can open a ticket to get the speed sorted manually.
Also Sky SVBN is showing lower speeds on lines than BT line rental setups, they seem to be having issues with the setups but your line is capable of a lot more anyway.

[mr_bo]

Originally Posted by superbiatch

I somehow managed to follow all that and here are my stats - I can't make head'nor'tail of them

ADSL Link
Downstream
Upstream
Connection Speed
1612 kbps
412 kbps
Line Attenuation
47.5 db
25.9 db
Noise Margin
19.2 db
17.7 db

Gawd only knows whats happening with the formatting, sorry guys :-/

The Line Attenuation suggests here that you could achieve:

We estimate your line is capable of between 6mb to 7mb broadband on an ADSL2+ service.

Are you on llu and what sky package?
Was that also with test socket -> filter -> router?

[superbiatch]

Originally Posted by Paul

First thing to check is that any socket on the line has a filter first, make sure your sky tv (if installed onto the line) is into a filter as more often than not people think the double adaptor on the lead is a filter itself.
Second, if this is a new install DLM is running, if it's been installed a while call tier 1 and they can open a ticket to get the speed sorted manually.
Also Sky SVBN is showing lower speeds on lines than BT line rental setups, they seem to be having issues with the setups but your line is capable of a lot more anyway.

Thanks for your reply Paul, my sky is plugged into a different socket at the other end of the room. I'll double check the filter when I get home tonight as its been a while since I looked behind that particular book case

Its not a new install btw, I've had adsl since I moved in, back in February 2007 but now sky are responsile for my line - would it be those i contact about line speeds?

Originally Posted by mr_bo

The Line Attenuation suggests here that you could achieve:



Are you on llu and what sky package?
Was that also with test socket -> filter -> router?

Sorry to be a complete noob but what is LLU? And the test was via the router if thats any help.

Thanks for your help guys, everyone else I know is on cable broadband so therefore know nothing about the whole adsl set up

[mr_bo]

LLU = Local Loop Unbundling, basically an isp can install their own equipment in a BT exchange.

Pop your postcode in here and it will tell you if your exchange is LLU

[superbiatch]

Originally Posted by mr_bo

LLU = Local Loop Unbundling, basically an isp can install their own equipment in a BT exchange.

Pop your postcode in here and it will tell you if your exchange is LLU

I'm assuming that means yes

Sky / Easynet:Enabled as of 02/11/2006

[mr_bo]

Have you got the 2mb, 10mb or 20mb package from Sky?

http://www.sky.com/shop/broadband-talk/

[Paul]

If you pay sky line rental then all your eggs are in one basket, you have to contact them for everything now

---------- Post added at 18:10 ---------- Previous post was at 18:09 ----------

If you moved to sky line rental there have been issues with sped drops etc and you may find DLM is running again.

[superbiatch]

Originally Posted by mr_bo

Have you got the 2mb, 10mb or 20mb package from Sky?

http://www.sky.com/shop/broadband-talk/

I think its 'up to' 8 meg iirc. but I'll contact sky and get them looking into it.

Originally Posted by Paul

If you pay sky line rental then all your eggs are in one basket, you have to contact them for everything now

---------- Post added at 18:10 ---------- Previous post was at 18:09 ----------

If you moved to sky line rental there have been issues with sped drops etc and you may find DLM is running again.

Seemed like a good idea at the time, but we'll see (you know the problems i've had with the sky+ so don't fancy my chances!)

[Matt D]

Originally Posted by superbiatch

And the test was via the router if thats any help.

Did you use the hidden test socket behind the faceplate on the BT master?

Have a read of Ignition's link if you missed it before

Originally Posted by Ignitionnet

Have a nose at this dudette.

[superbiatch]

Originally Posted by Matt D

Did you use the hidden test socket behind the faceplate on the BT master?

Have a read of Ignition's link if you missed it before

Oh dear, dangerous things happen when I use tools - but i'll dig out the pink screwdrivers and have a look at that when i'm back at home next week (i'm away all weekend).

[superbiatch]

Originally Posted by superbiatch

Oh dear, dangerous things happen when I use tools - but i'll dig out the pink screwdrivers and have a look at that when i'm back at home next week (i'm away all weekend).

I decided to have a go at getting the cover off the socket but it seems the thread is knackered and the screwdriver is just spinning, i really don't have much luck with this lol.

[Paul]

Get the other screw out and then GENTLY lever the bottom section of the plate while turning the screw. You may get lucky and get it open, DO NOT put too much leverage on the cover though as it may break.