BT just keep refusing to fix our broadband

Develio13 · 10-02-2010, 22:34

Well i've now been without broadband for 5 weeks, and having called India over 26 Times to resolve our issue (Including Managers and complaints dept).

BT will not replace the lines in our village which are over 20 years old, this is before broadband existed. (Openreach told us this, YET STILL WONT REPLACE THEM)

We know the issue, but we refuse to fix it practically (My mates in the village all suffer laggy and slow connections - Regular drop outs)

Also the exchange is got faulty equipment all the time, you call them and it goes there are currently technical problems logged at your exchange (Before you reach india)

So now i'm stumped on what to do? i've got 1gbps fibre-optic salvation at college to download software to my laptop (But keep reaching my daily limit of 200mb)

Is there anything that can be done about these problems?

Also it would of been nice of BT to trial fibre-optic in area's that can't get decent internet rather than places that can already.

(Oo look these people can get around 14mbps on there exchange, let's trial our fibre-optic here; screw those in ruralish area's.)

Ty, for any replies off home now (MacDonalds close at 11pm - Mm Fries).

P.S i'll check thread when i get to college tommorow.

Turkey Machine · 10-02-2010, 22:46

OTelO and Ofcom are the only ways to get BT to actually do something to fix a major issue like that. But only if your village is having problems with their broadband *and phone line* (i.e. dropping out on phone calls, crackles with the master socket) will they actually sit up and take notice. Broadband is considered a luxury and they need a swift kick in the nuts now and again to do some proper work.

**Chris** · 10-02-2010, 22:53

If you have village-wide problems that BT aren't interested in dealing with, you could consider trying to get local people interested in creating a broadband mesh network like this one:

http://www.locustworld.com/modules.p...rder=0&thold=0

Our local village has one as well, installed before BT bothered to put broadband in their exchange at all, but sadly I'm well beyond range of it.

If you have a local parish council, that would be a good place to go in the first instance as they will know who the village busybodies are. You need busybodies to drum up support for this sort of thing, as it needs critical mass to succeed. You can't have one all to yourself - although if you're suitably interested and skilled, you could put yourself forward to be the admin for it.

Ignitionnet · 11-02-2010, 15:41

I suspect there's far more to the story than you suggest, and 20 years old is nothing, there's cable decades older

20 years old cable isn't a reason for Openreach to replace the cables.

FTTC isn't in trial phase now it's in commercial rollout, commercial as in looking to make money. Not a lot to be made spending loads of cash provisioning it to relatively few customers in small villages. It was trialled in a pretty small village and the odd one is being enabled but it's about where the money is and how much noise people can make about wanting the service.

Calling India - I presume this indicates you are a BT Total Broadband customer? If you aren't you're wasting your time and should be speaking with your ISP.

How do you know that it's the same fault affecting everyone? Do you know how far your line is from the exchange?

Are you sure there are issues logged at your exchange every time you call? Which one is it? I can see all BT Wholesale fault reports for exchanges, just as everyone else in the country can.

Is this a viable option?

Top marks for ranting on the post but absolutely zero detail for anyone to supply anything approaching good advice and a solution.