Signed to Sky at last

Welshchris · 07-11-2009, 02:28

Well its been done now.

Sky+
Basic TV Package.
Sky Talk and Talk unlimited
Upto 20mb package. (Get an estimated ATLEAST 9.5mb on LLU)

They said should all be done within 3 weeks.

Just hope it all goes smoothly.

AdamD · 07-11-2009, 02:39

Good luck, Chris

Welshchris · 07-11-2009, 02:40

Thanks Adam

Paul · 07-11-2009, 09:46

Your ADSL will not be sorted before the line goes in so once the tel line is working properly (make sure no noise etc on it) call up Sky CS and ask them to check the situation with your ADSL in case anyone has screwed up. As long as it's been done correctly the adsl order will be in place ready to go, any errors and they will order it there and then for you.

Welshchris · 07-11-2009, 12:02

Paul what they told me was this....

5 days for viewing card when that arrives i ring them and they will book an enginner to come and sort my TV and also to arrange BT Open reach to put on my phone.

Paul · 07-11-2009, 17:03

After which you have to make sure the adsl order is on the system. Before the line goes in you might hit issues if the person at the other end stuffs the order up.
BT will put your phone on, once the line is active Sky may make you wait 7 days for the line activation to go onto the BT database so that the adsl can go on. If you get lucky they will do it all at the same time at the exchange but if not you could end up waiting again.
Also have they told you if you are going on their SVBN network? If so you are in the LLU situation of not being on the BT network at all and will have to pay BT to go back if you leave sky.

Welshchris · 07-11-2009, 19:06

am i to ring sky and ask? or the sub contractor thats doing the order?

The line is already in it just needs activating, and i know im in the LLU area and going onto their upto 20mb package.

Sasha222 · 08-11-2009, 00:07

Quote:

Originally Posted by Welshchris

am i to ring sky and ask? or the sub contractor thats doing the order?

The line is already in it just needs activating, and i know im in the LLU area and going onto their upto 20mb package.

Dont know if ye are the as us in Ireland but when I applied for Sky they send the card way before the engineer came out and the engineer just put the card in when he installed sky. Good luck with it

---------- Post added at 00:07 ---------- Previous post was at 00:05 ----------

Quote:

Originally Posted by Welshchris

am i to ring sky and ask? or the sub contractor thats doing the order?

The line is already in it just needs activating, and i know im in the LLU area and going onto their upto 20mb package.

Never had to ring Sky for the card. They just send the card out. It needs to be in the house when the engineer calls otherwise the engineer cant activate Sky for you

Paul · 08-11-2009, 09:10

All contact should be through Sky, the contractor won't know what has and has not happened on your order or what part of the network you are going onto.

Sasha222 · 08-11-2009, 11:54

Quote:

Originally Posted by Paul

All contact should be through Sky, the contractor won't know what has and has not happened on your order or what part of the network you are going onto.

From my experience when I joined Sky, Sky posted me out the card for the box the engineer to connect to the box and the engineer had the oreder form as to what I was aft signing up for and once the card was in place the engineer phoned Sky to activate the box. I dont have my phone or broadband through Sky so maybe its different for that.

Paul · 08-11-2009, 15:37

The question is what network the OP is going onto, if it's the standard LLU system it's one thing but if it's Skys' own SVBN then the future transition away will be harder.
The engineer will know what to install, what hardware to bring to the job for the tv but will not know the exact situation in regards to what side of the network the customer will be on once connected up on the telephone/ ADSL system.
TV wise it is straight forward, phone and ADSL it isn't any more. You're correct in your statements about the television install, the engineer will have few issues (just make sure the dish is installed correctly, get him to check levels and if you have any trees in line of sight of the dish make sure the dish is elevated high enough to not be impacted when the tree grows or moves) but the phone /adsl side is now a bit more complicated with Sky installing and using their own hardware in many exchanges and staying away from BT hardware completely.
For any queries on this contact should be through Sky CS, they can see what network the customer is on and can explain it to them. You may even be able to opt out of being hooked to Skys' SVBN which will help you migrate in future.

Sasha222 · 08-11-2009, 17:29

Quote:

Originally Posted by Paul

The question is what network the OP is going onto, if it's the standard LLU system it's one thing but if it's Skys' own SVBN then the future transition away will be harder.
The engineer will know what to install, what hardware to bring to the job for the tv but will not know the exact situation in regards to what side of the network the customer will be on once connected up on the telephone/ ADSL system.
TV wise it is straight forward, phone and ADSL it isn't any more. You're correct in your statements about the television install, the engineer will have few issues (just make sure the dish is installed correctly, get him to check levels and if you have any trees in line of sight of the dish make sure the dish is elevated high enough to not be impacted when the tree grows or moves) but the phone /adsl side is now a bit more complicated with Sky installing and using their own hardware in many exchanges and staying away from BT hardware completely.
For any queries on this contact should be through Sky CS, they can see what network the customer is on and can explain it to them. You may even be able to opt out of being hooked to Skys' SVBN which will help you migrate in future.

OH right. Im understand now. Well I understand what you have explained but dont understand all the tec stuff you have to do. You sound like a Sky expert and someone working for Sky with all the knowledge. All that stuff is like forgnine language to me

09-11-2009, 17:58

My dad has also just switched to Sky from Virgin and they told him this.

He has to wait upto 5 days for the viewing card and when that arrives he has to contact them to send out an engineer and they will also contact BT to acivate his line.

They also said then when the line is active he has to contact sky directly to have the broadband activated as this cant be done until he has a number.

Paul · 09-11-2009, 18:18

No number means no way to actually order ADSL, if a line installation is also occurring then calling Sky after the line is active is a must.

Welshchris · 10-11-2009, 10:42

WOO HOO! had my viewing card today, only ordered last friday, rang through and was told that Engineer would ring me a week today for fitting date, and they would now contact BT to activate the line which would be done within 14 days.