Is BT your ISP? Read this - rolling contracts
05-03-2009, 12:27
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#1
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cf.mega poster
Join Date: Jun 2006
Location: Liverpool
Age: 34
Services: Sky+, Sky Broadband and Talk
Posts: 3,819
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Is BT your ISP? Read this - rolling contracts
Quote:
BT customers may find themselves tied to their broadband package for another year, even after their contract has expired, unless they notify the ISP immediately.
Under BT's rolling contract, which was introduced in April 2008, customers of the ISP will automatically be signed up for another year unless they inform BT that they no longer want the service.
If customers have been re-signed to the same package, they will be forced to pay up to £180 to extract themselves from the contract.
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http://www.pcadvisor.co.uk/news/index.cfm?newsid=111690
A friend brought this to my attention, if its being discussed elsewhere feel free to delete.
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05-03-2009, 22:50
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#2
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cf.mega poster
Join Date: Aug 2004
Location: Northants
Age: 68
Services: Sky+. / VM XL BB and Be Pro. / BT Phoneline.
Posts: 3,713
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Re: Is BT your ISP? Read this - rolling contracts
If that's not sharp practice then I don't know what is.
How long before VM try this scam on.
The Mob could learn a thing or two from communications companies. 
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05-03-2009, 23:32
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#3
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cf.mega poser
Join Date: Jun 2003
Posts: 14,721
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Re: Is BT your ISP? Read this - rolling contracts
What a bloody joke. Minimum contracts are justified where the company has a substantial initial outlay that they need to recoup over the course of the contract. Not as a penalty for subscribing to a call plan. It should be outlawed...
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06-03-2009, 20:48
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#4
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Inactive
Join Date: Dec 2007
Location: Kidderminster
Services: VM XL broadband, Sky+ TV and BT phone
Posts: 670
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Re: Is BT your ISP? Read this - rolling contracts
Yep, I remember it coming out. BT rang me to see if I wanted to take the 12 month rolling contract out, but I turned it down as I didn't want to be tied into a contract like that. The only upside was that your free landline calls went up to the next package up, which in my case would have been free evening and weekend calls instead of just free weekend calls. But from what I can remember the BT sales guy said that before the contract was renewed, they would call it see if everything OK to start the 12 months again.
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06-03-2009, 21:11
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#5
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cf.mega poster
Join Date: Nov 2003
Location: Surrey
Posts: 1,356
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Re: Is BT your ISP? Read this - rolling contracts
Today I got a call from BT asking if I wanted to take up this offer, I am on ADSL with Virgin and only have a very small standing charge for line rental with BT
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06-03-2009, 22:40
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#6
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,128
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Re: Is BT your ISP? Read this - rolling contracts
Sneak thing I noticed is although the telephone contract is a rolling 12 months, BT broadband contacts is a minimum 18 months
So you will automatically be stuck for six months when your broadband term ends
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