14-07-2008, 16:03
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#1
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Cable ceased I gone
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 3,952
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BT poaching customers
I have noticed around the forums while looing into phorm I had noticed some saying they had letters from BT offering BB when they are Tiscali customers. Until now I hadn't seen a scan of the letter it would look like BT must have had high churn and were using this as a way to gain new customers before the AGM.
Scan of letter to a BT telephone customer
This will perhaps be one of my lasts posts on Cable forum I will revisit to collect any info I need from the old Phorm thread but since I am no longer a VM customer I only stayed on to help the members with Phorm. I will now move on would like to thenk the guys on Cable forum for help over the years while I was a customer.
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I'm enjoying Aquiss. Are you? Now happily surfing the internet phorm phree long may my surfing be phree of spyware.
nice one Good luck all.no need to hang around no longer cable customer
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14-07-2008, 19:35
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#2
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cf.mega poster
Join Date: Jan 2004
Posts: 3,182
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Re: BT poaching customers
The question is how do BT Retail know that the person is a tiscali customer
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It's Not a Bug It's a 'Feature'
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15-07-2008, 00:34
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#3
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Guest
Location: Scotland
Services: Freeview, VM 10Mb BB/XL TV+Phone
Posts: n/a
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Re: BT poaching customers
Quote:
Originally Posted by dragon
The question is how do BT Retail know that the person is a tiscali customer
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Previously a BT customer........... |
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15-07-2008, 08:53
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#4
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cf.mega poster
Join Date: Jan 2004
Posts: 3,182
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Re: BT poaching customers
Quote:
Originally Posted by Irvysan
Previously a BT customer...........
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Yes but how would they know that tiscali was their current ISP
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It's Not a Bug It's a 'Feature'
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15-07-2008, 08:58
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#5
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cf.addict
Join Date: Feb 2005
Location: Basingstoke
Age: 24
Services: Back with Virgin!
Sky TV
Virgin BB
Virgin Phone (thanks BT!)
Posts: 394
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Re: BT poaching customers
Well the line would go through their exchange so surely they would know what provider is using their line?
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15-07-2008, 09:03
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#6
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cf.mega poster
Join Date: Jan 2004
Posts: 3,182
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Re: BT poaching customers
Quote:
Originally Posted by southwell
Well the line would go through their exchange so surely they would know what provider is using their line?
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BT Operate and Openreach might but I can't see why BT retial should
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It's Not a Bug It's a 'Feature'
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15-07-2008, 09:20
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#7
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The Music Guy
Join Date: Nov 2007
Location: Belfast
Age: 25
Services: VM M BB, VM XL TV and M Phone
Posts: 847
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Re: BT poaching customers
Quote:
Originally Posted by dragon
BT Operate and Openreach might but I can't see why BT retial should
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I'm not exactly sure how these things work but I think some companies use outside companies to get marketing lists maybe in this case BT did.
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 Give me beer and I'll be nice 
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15-07-2008, 09:30
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#8
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cf.mega poster
Join Date: Jan 2004
Posts: 3,182
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Re: BT poaching customers
Quote:
Originally Posted by PeteTheMusicGuy
I'm not exactly sure how these things work but I think some companies use outside companies to get marketing lists maybe in this case BT did.
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I guess that's how they could have done it.
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It's Not a Bug It's a 'Feature'
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17-07-2008, 15:25
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#9
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cf.addict
Join Date: Oct 2006
Location: Long Eaton
Age: 70
Services: freeview, ntl 2Mg broadband, ntl digital tv latest samsung stb & TV drive V+ box ntl phone talk unli
Posts: 190
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Re: BT poaching customers
uhm... just had mail shot from BT based on a rail/airline ticket...virgin to bt and all my services are ntl/virgin.
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19-07-2008, 12:06
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#10
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Resident Ghost
Join Date: Mar 2004
Location: Swinton
Services: UKFSN Home MAX 30
Posts: 2,285
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Re: BT poaching customers
Quote:
Originally Posted by PeteTheMusicGuy
I'm not exactly sure how these things work but I think some companies use outside companies to get marketing lists maybe in this case BT did.
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They did indeed........Allegedly. 
Link
Quote:
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According to the various quotes that people have obtained from BT already, BT staff are apparently suggesting that the fact that certain people had a Tiscali connection has come from marketing lists purchased in from external sources.
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22-07-2008, 16:37
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#11
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Join Date: Dec 2007
Location: Postcode says MK, Postal town say Bedford, Cable says Luton..But I'm not in any of them
Age: 39
Services: NTL Business 10Mb internet
Non-UK Digital Sat on a DGS Mutant
Posts: 1,085
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Re: BT poaching customers
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22-07-2008, 23:48
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#12
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Permanently Banned
Join Date: Apr 2008
Posts: 200
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Re: BT poaching customers
I woudl have thought BT was in enough trouble as it is with this!
Will be interesting to see how the company survives with a possible 2 court cases against it!
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23-07-2008, 09:41
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#13
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The Music Guy
Join Date: Nov 2007
Location: Belfast
Age: 25
Services: VM M BB, VM XL TV and M Phone
Posts: 847
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Re: BT poaching customers
Quote:
Originally Posted by Angry@VMedia
I woudl have thought BT was in enough trouble as it is with this!
Will be interesting to see how the company survives with a possible 2 court cases against it!
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BT will survive they always do 
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Give me beer and I'll be nice
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23-07-2008, 15:34
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#14
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cf.member
Join Date: Jul 2008
Posts: 85
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Re: BT poaching customers
They've made themself look really bad in my eyes, I was actually thinking about swapping to them but not now.
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TimS, wifi wizard. 
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