Dumped without warning by Cable & Wireless

[K-meister]

I am a Cable & Wireless business customer (transferred automatically over from Bulldog) and last month they sent an email saying they were going to terminate our service in 30 days:-

"
Following an evaluation of our business strategy we have concluded that
we are unable to economically maintain our services within the
residential sector. With regret, we are terminating your service in
accordance with clause 5.4 of the terms and conditions which states the
following:
"Either of us may end a Service or the contract by giving not less than
thirty (30) days prior notice
"

Of course we are not in the residential sector so they are a little confused. Other than that, fair enough as 30 days is long enough to get a new connection.
However, it is now 19 days later and both our phone service and internet service have suddenly gone dead without warning! Their customer service department refused to comment and said someone would phone us back, they have had a day and nobody has called. It appears that they have cut us off early and would rather wash their hands of us than fix the error.
Thanks to C&W's blunder we are now a business running without any phone service or internet, which makes it almost impossible to do our work. I am so angry at this.

Has anyone else experienced this treatment from them?

Cable and Wireless? You mean this: http://www.cw.com/
I didn't think they even used it now.

[m419]

Firstly, its because your bills have not been paid or because you are in arears. After reading this, I spoke to someone who works for Cable and Wireless and said that those who are not paying have to get off their LLU network as its costing them money.

Its also here:

http://www.theregister.co.uk/2007/07...s_residential/

By the way, do you have a customer service number for C&W?

---------- Post added at 22:18 ---------- Previous post was at 20:41 ----------

You may not have heard but since early 2006, Cable and Wireless has been making staff redundant and reducing the number of customers. Its aiming to force customers which are:

Residential
Small business
Non-profitable

They just want large corporate customers such as UK goverment,Tesco,Woolworths,the Post office,Bulldog/Pipex,cable companies,T-Mobile,O2,Sainsbury's and a few more.

Cable and Wireless also provides the network infrastructure and physical network transmission for:

T-Mobile(Formerly Mercury One2one): physical network transmission,carrier for calls and provides Emergency services as well as international operator assistance.

Interphone payphones(Formerly Mercury payphone sites): provides phone lines to some of its payphones,however as the number of sites have been reduced and because some lines went over to NTL following NTL's acqusition in 2000, Cable and Wireless may even cut off this payphone company.

Page One(Formerly Mercury paging): Cable and Wireless provides the physical network transmission as well as interconnection and carrying of calls and data to other networks.

Virgin Media: Cable and Wireless provides emergency services,operator services and the upcomming 101 service. Cable and Wireless and Virgin Media are also LLU partners and also Cable and Wireless is the main carrier for voice and data transfers to other networks.

As you can see above, all companies are former Cable and Wireless companies and Cable and Wireless is making most of its money through this. What they do is that they buy or create companies and sell of the customer base for a lump sum of cash and then provide the infrastructure for even more money.

If cable and wireless do not reconnect you, I would recommend NTL Telewest Business: www.ntltelewestbusiness.co.uk or 0800-953-1800

or any of the following business telecoms services:

COLT
Verizon Business(MCI Worldcom)
Spacetel
Thus (Your communications/Scottish Telecoms)
Opal Telecom

Hope this helps