pipex help?

moondog24 · 08-07-2007, 15:00

hey guys i just pipex and it got activated yesterday only problem is my phone line can take 3 meg speeds yet pipex are only giving me 512 and im on there upto 8 meg broadband anyone know whats wrong?

p.s thanks for any help in advance

Richy99 · 08-07-2007, 16:44

it can take afew days for the line to settle at full speed it can acheive

Paul · 08-07-2007, 16:51

As above, give it 2-3 days and if there is no improvement call CS and ask them to look at your speeds.

moondog24 · 08-07-2007, 18:09

ok cheers for the replys guys so whats going on with my broadband is normal?
the main reason i ask is because i have seven days to cancle my contract and the seven days end on tuesday

---------- Post added at 19:09 ---------- Previous post was at 18:54 ----------

sorry i forgot to post my speed test results hear thay are

this is my result but its not up or down this is the solid result i get every time

pedantic · 08-07-2007, 18:46

Try the BT Speedtest and see what your ip profile is set to.

dragon · 08-07-2007, 19:02

Login to your ADSL modem/router and get the line stats.

Also have you had broadband on your line before, and therefore know you can get 3mbit?

The coverage checkers are only guessing, if your on an extension try disconnecting the ringing wires as they aren't needed thesedays if that doesn't help try in the master socket or the test socket if you have one.

(if your main socket is an NTE5a then you should be able to remove the faceplate which will disconnect all your extension's and reveal the bt test socket)

moondog24 · 08-07-2007, 19:11

Quote:

Originally Posted by pedantic

Try the BT Speedtest and see what your ip profile is set to.

thanx for ur help anyways this was my resut is this this rite?

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1824 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 459 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

dragon · 08-07-2007, 19:12

Quote:

Originally Posted by moondog24

thanx for ur help anyways this was my resut is this this rite?

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 1824 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 459 kbps

If you wish to discuss these results please contact your ISP.

If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.

Your test has completed please close this window to exit the performance tester.

If you maintain that sync rate once your 10day training period is up your IPprofile should increase to around 1.5mbit/s

Is your modem/router connected to your master socket or an extension?

moondog24 · 08-07-2007, 19:16

Quote:

Originally Posted by dragon

Login to your ADSL modem/router and get the line stats.

Also have you had broadband on your line before, and therefore know you can get 3mbit?

The coverage checkers are only guessing, if your on an extension try disconnecting the ringing wires as they aren't needed thesedays if that doesn't help try in the master socket or the test socket if you have one.

(if your main socket is an NTE5a then you should be able to remove the faceplate which will disconnect all your extension's and reveal the bt test socket)

i had a 2 met meg broadband on this line about a year and a half ago then i went with virgin/ntl and i asked pipex and bt what speed my line could get and they both saod 3 meg?

dragon · 08-07-2007, 19:19

Quote:

Originally Posted by moondog24

i had a 2 met meg broadband on this line about a year and a half ago then i went with virgin/ntl and i asked pipex and bt what speed my line could get and they both saod 3 meg?

Depends on the line, ADSL max is very much a best efforts technology

you didn't say if the modem is on an extension or not (i.e a socket other than the master socket, the master socket being the main one which is where the line comes in from outside)

It can make quite a difference.

moondog24 · 08-07-2007, 19:21

Quote:

Originally Posted by dragon

If you maintain that sync rate once your 10day training period is up your IPprofile should increase to around 1.5mbit/s

Is your modem/router connected to your master socket or an extension?

no its not its connected to the main soket its connected my bedroom socket could that be the problem?
but a year and a half ago i was with pipex and i had a solid 2 meg connection?
and that was from my bedroom soket?

pedantic · 08-07-2007, 19:24

Which modem/router do you have ? An indication of possible speed can be obtained, if you can get your attenuation and SNR stats.

moondog24 · 08-07-2007, 19:26

Quote:

Originally Posted by pedantic

Which modem/router do you have ? An indication of possible speed can be obtained, if you can get your attenuation and SNR stats.

i have the modem i got from pipex a year and a half ago and thats the speedtouch 330 i just updated all the driver and thats not helped?

dragon · 08-07-2007, 19:26

Quote:

Originally Posted by moondog24

no its not its connected to the main soket its connected my bedroom socket could that be the problem?
but a year and a half ago i was with pipex and i had a solid 2 meg connection?
and that was from my bedroom soket?

try this...

Take the front off the socket, disconnect all the wires apart from the ones connected to pins 2 and 5

Do the same at the master socket.

the other wires were used to energise the bells on phones so they would ring, however modern phones have an electronic ringer so these are usually unneeded, also the ADSL mircofilter has a cacpactor in so the phone will still ring with them disconnected 2 and 5 are all that need to be connected for the line to work.

The reason to disconnect them is because they can act like an antenna and channel unwanted interference into the modem.

It may not make a difference but for some people it actually does make quite a big difference and it should only take you a couple of minutes to do so its worth a try.

pedantic · 08-07-2007, 19:30

Quote:

Originally Posted by moondog24

i have the modem i got from pipex a year and a half ago and thats the speedtouch 330 i just updated all the driver and thats not helped?

See here http://www.kitz.co.uk/adsl/frogstats.htm#Speedtouch_330 on how to get your stats from that modem, and post back the results.