Pipex Upgrade Existing Customers

[carlingman]

Well big to Pipex as they have followed NTLs lead in giving their customers a free double speed increase.

Linky here

Although no build up and minimal leak of information just an e-mail to their customers announcing the speed increases.

And no sneaky hidden CAPS in there as well just a doubling of speed for which ever package applies.

For any Pipex customers amongst us there is also a gain to be had here as well as the upgrades are due to roll out shortly – basically if for instance you are currently on the 512 service you will eventually be upgraded to 1mb but there is an option to pay a one off £15 fee to be upgraded instantly but you will actually get 2MB up until the time that BT actually visit the exchange and manually drop it back down.

Not technically sure how it works but apparently the upgrade is remotely done and then reconfigured when Pipex pass the details to BT who manually adjust the exchange settings.

[Steve H]

Great stuff

[Steve H]

Hi all,

Figured I'd take advantage of this and pay the £15 squid to upgrade now, since I was going to upgrade to 1mb anyway.

Just rang up, and was told by a rather unhelpful bint that they can't do it via the phone, it has to be done online, via the control panel. She said just upgrade and it'l do it for you.

Now, I've just gone into the CP and fair do's you can upgrade quite easily to the 1mb service, but surely this is going to charge me at that price ... Think I better ring back and hope someone else is on there.

[bb31]

Originally Posted by Steve H

Hi all,

Figured I'd take advantage of this and pay the £15 squid to upgrade now, since I was going to upgrade to 1mb anyway.

Just rang up, and was told by a rather unhelpful bint that they can't do it via the phone, it has to be done online, via the control panel. She said just upgrade and it'l do it for you.

Now, I've just gone into the CP and fair do's you can upgrade quite easily to the 1mb service, but surely this is going to charge me at that price ... Think I better ring back and hope someone else is on there.

let me know how u go on, thinking of doing the same. good stuff pipex, wasnt expecting it

[Steve H]

Yeah, seems it was my mistake

You just log into mypipex, go to 'upgrade account' in the CP, choose 1 meg if your on 512, check in the pricing box below and the cost will be exactly the same, except you'l have a regrade fee (of £15inc)...

7-10 Working days is the quote, there was quite a few problems with it at the start, with people being charged the regrade fee incorrectly (15ex VAT, 17£ inc).. which isn't too bad, they sorted that out. The major problem was BT put a halt on the process, which I believe is ironed now and upgrades are taking place. Some people have been upgraded 2-3 days after the request.

What's £15 for a better service, and Pipex seem to be on top of everything

I'l let you know how it goes.

[Steve H]

Upgraded successfully today - but the results are less than consistant ..

1st 128K took 937 ms = 139885 Bytes/sec = approx 1164 kbits/sec
2nd 128K took 1094 ms = 119810 Bytes/sec = approx 997 kbits/sec
3rd 128K took 3656 ms = 35851 Bytes/sec = approx 298 kbits/sec
4th 128K took 657 ms = 199501 Bytes/sec = approx 1660 kbits/sec


1st 128K took 3828 ms = 34240 Bytes/sec = approx 285 kbits/sec
2nd 128K took 3656 ms = 35851 Bytes/sec = approx 298 kbits/sec
3rd 128K took 562 ms = 233224 Bytes/sec = approx 1940 kbits/sec
4th 128K took 3907 ms = 33548 Bytes/sec = approx 279 kbits/sec

Ah well, let's give it time :\