Taken the plunge & gone for ntl DTV...
27-10-2005, 14:27
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#1
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Cable Forum Team
Join Date: Jun 2003
Location: Cambridge
Services: Freeview, Sky+HD, Sky Broadband Unlimited, BT phone
Posts: 13,213
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Taken the plunge & gone for ntl DTV...
Having gotten fed up with analogue terrestrial, & not wanting to pay to get a decent aerial put up for Freeview, I've finally decided to go for ntl DTV.
Decided on the Base Pack (or "Intermediate Pack" as they're apparently going to call it now, after the introduction of the new bottom end "Select Pack").
Phoned up ntl Sales a couple of days ago, told them I already have broadband (2meg) & a phoneline with them, & that I wanted the TV.
Sales guy said he could put me on the equivalent of the 3 for £30 deal, & I could stay on 2meg & just pay the difference between 1meg & 2meg....So instead of paying £35.49 for the phone & 2meg BB, I'll be paying a grand total of...£37 for 2meg, phone,*and* the Base pack!
Extra £1.51 per month for the TV 
I'd assumed the 3 for £30 was for new customers only, & that it was a fixed thing where it had to be 1meg BB.
Glad I was wrong! Just wish I'd gone for it earlier!
Installation is due for Saturday next week....Hopefully all will go well... 
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27-10-2005, 15:32
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#2
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Google it!!
Join Date: Jun 2003
Location: Essex innit
Age: 36
Services: Sky HD + 16Mb ADSL
BT Telephone
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Re: Taken the plunge & gone for ntl DTV...
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Originally Posted by Matt D
Installation is due for Saturday next week....Hopefully all will go well... |
So your first rant is due Saturday some time then  Good luck with the install 
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27-10-2005, 16:18
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#3
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Inactive
Join Date: Oct 2005
Services: Sky+ / BT Phone / Plusnet BB
Posts: 39
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Re: Taken the plunge & gone for ntl DTV...
They keep saying the 3 for £30 pound deal of now to us but seams it aint
NTL seam determined to lose money, I have installed loads of DTV this week with 80% being FREE for a year and which customer are gonna cancel after 12 months.
Costs more to install DTV than anything else (Mostly cost of box) but this is what they seam to want to give away? or very low price just makes me go ????????????
Anyway hope you have a trouble free installation and tip from me, If they dont hook up a signal meter before booting box then ask that they do and adjust, DTV works great with correct signal but if it aint they they play up
What area you in anyway?
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27-10-2005, 17:23
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#4
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Inactive
Join Date: Aug 2005
Posts: 46
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Re: Taken the plunge & gone for ntl DTV...
I guess that monthly price isn't permanant though?
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27-10-2005, 23:33
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#5
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Inactive
Join Date: Jun 2003
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Re: Taken the plunge & gone for ntl DTV...
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Originally Posted by SmileyMan
What area you in anyway?
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He's in Cambridge, judging by his profile.
Matt, if you have any problems, let me know!
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30-10-2005, 01:15
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#6
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Cable Forum Team
Join Date: Jun 2003
Location: Cambridge
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Re: Taken the plunge & gone for ntl DTV...
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Originally Posted by Paul
Quote:
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Originally Posted by Matt D
Installation is due for Saturday next week....Hopefully all will go well... |
So your first rant is due Saturday some time then Good luck with the install |
Yep
Hopefully there won't be any problems....
Quote:
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Originally Posted by SmileyMan
They keep saying the 3 for £30 pound deal of now to us but seams it aint
NTL seam determined to lose money, I have installed loads of DTV this week with 80% being FREE for a year and which customer are gonna cancel after 12 months.
Costs more to install DTV than anything else (Mostly cost of box) but this is what they seam to want to give away? or very low price just makes me go ????????????
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I know...did seem pretty insane to me when the sales rep mentioned the offer. I even asked him how ntl made any money from giving deals like that & he said that it must all be worked out & they can presumably afford it...still seems like madness to me, free installation & the base pack for £1.51 per month...Still, I'm not complaining  (unless it goes wrong )
Quote:
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Originally Posted by SmileyMan
Anyway hope you have a trouble free installation and tip from me, If they dont hook up a signal meter before booting box then ask that they do and adjust, DTV works great with correct signal but if it aint they they play up
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Cheers, I will do.
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Originally Posted by SmileyMan
What area you in anyway?
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Cambridge
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Originally Posted by hayesey
I guess that monthly price isn't permanant though?
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I asked the sales rep if the offer expired after the initial 12 month contract, & he claimed it was lifetime...
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Originally Posted by jimbo
Matt, if you have any problems, let me know!
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Cheers, jimbo. Hopefully all will be fine, but I'll definitely let you know if I do need help
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30-10-2005, 19:14
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#7
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Cable Forum Team
Join Date: Jun 2003
Location: Cambridge
Services: Freeview, Sky+HD, Sky Broadband Unlimited, BT phone
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Re: Taken the plunge & gone for ntl DTV...
Quick question......
I want the STB in my room. As I've got my SACM in my room, there's already a cable point on the wall, with coax running from that to the SACM next to the PC.
Would the engineer be likely to simply split the existing cable, & run one cable from the splitter to the STB & one to the SACM?
Or would the engineer still have to drill a hole & do a new & separate cable point?
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30-10-2005, 19:16
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#8
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Inactive
Join Date: Jun 2003
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Re: Taken the plunge & gone for ntl DTV...
If the power level is strong enough (or can be made strong enough by changing the tap you're connected to in the cab), he's likely just to fit a splitter.
Make sure the modem's locked on (SYNC/RDY lights solid) before the installer leaves after fitting the STB though!
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01-11-2005, 00:18
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#9
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Cable Forum Team
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Re: Taken the plunge & gone for ntl DTV...
Quote:
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Originally Posted by jimbo
If the power level is strong enough (or can be made strong enough by changing the tap you're connected to in the cab), he's likely just to fit a splitter.
Make sure the modem's locked on (SYNC/RDY lights solid) before the installer leaves after fitting the STB though!
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Cheers, will do
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02-11-2005, 17:26
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#10
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Inactive
Join Date: Oct 2005
Services: Sky+ / BT Phone / Plusnet BB
Posts: 39
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Re: Taken the plunge & gone for ntl DTV...
Quote:
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Originally Posted by Matt D
Quick question......
I want the STB in my room. As I've got my SACM in my room, there's already a cable point on the wall, with coax running from that to the SACM next to the PC.
Would the engineer be likely to simply split the existing cable, & run one cable from the splitter to the STB & one to the SACM?
Or would the engineer still have to drill a hole & do a new & separate cable point?
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Its goto be split somewhere whatever the power levels be it at Omni, Housing or mid cable
But they should check signal level first, The right way is to open the housing on the wall and insert a 2 way isolated splitter givein two feeds BUT these like gold dust.
Note: The SACM should be isolated from the STB so
Housing -> ISU -> Cable -> Splitter -> STB & SACM = WRONG
Housing -> ISU Splitter -> STB & SACM = Right
Hosung -> ISU -> Cable -> Splitter -> SACM -> ISU -> STB = Also right if no ISU splitter
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04-11-2005, 00:48
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#11
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cf.addict
Join Date: Dec 2003
Location: Manchester/Ex-C&W
Age: 22
Services: 24Mbit ADSL2+
Posts: 199
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Re: Taken the plunge & gone for ntl DTV...
Quote:
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Originally Posted by Matt D
Having gotten fed up with analogue terrestrial, & not wanting to pay to get a decent aerial put up for Freeview, I've finally decided to go for ntl DTV.
Decided on the Base Pack (or "Intermediate Pack" as they're apparently going to call it now, after the introduction of the new bottom end "Select Pack").
Phoned up ntl Sales a couple of days ago, told them I already have broadband (2meg) & a phoneline with them, & that I wanted the TV.
Sales guy said he could put me on the equivalent of the 3 for £30 deal, & I could stay on 2meg & just pay the difference between 1meg & 2meg....So instead of paying £35.49 for the phone & 2meg BB, I'll be paying a grand total of...£37 for 2meg, phone,*and* the Base pack!
Extra £1.51 per month for the TV
I'd assumed the 3 for £30 was for new customers only, & that it was a fixed thing where it had to be 1meg BB.
Glad I was wrong! Just wish I'd gone for it earlier!
Installation is due for Saturday next week....Hopefully all will go well... |
Im in the same situation.. so if i give good ol NTL a call tomorrow and say I alreadyh have 2mbit/Phone and I would like TV would they dish out the aforementioned bundle or would i have to ask?
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05-11-2005, 16:24
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#12
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Cable Forum Team
Join Date: Jun 2003
Location: Cambridge
Services: Freeview, Sky+HD, Sky Broadband Unlimited, BT phone
Posts: 13,213
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Re: Taken the plunge & gone for ntl DTV...
I phoned ntl this morning, just to check the installation was still booked & so on. They said yes.
Engineer turned up at 11:45am (slightly early, the "window" was 12noon 'till 6pm).
And then there was a snag...
Me - "Hi. I'd like it installed in my room upstairs please. There's already a cable point there, feeding my cable modem, so I don't know if you can just split that, or if you need to run a new cable in."
Engineer - "Hang on...You already have a cable modem? On this account?"
Me - "Yes."
Engineer - "Oh. I've got you down for a broadband installation. What's it supposed to be, TV then?"
Me - "Yeah, TV."
Engineer - "Ah. OK. I should have a box in the van."
<goes to check his van, gets an STB>
Engineer - "They told me broadband not TV. I can still do it though."
And so he installs the STB (split the cable, see below).
Nice quick job, checked the modem still connected afterwards, checked the STB worked, jotted down the smartcard no. etc.
He told me it'd take at least an hour for the box to get the rest of the channels, maybe a little longer seeing as something had gone wrong as they'd told him I was getting broadband not TV.
And now, four hours after the STB was installed, I'm still waiting for the base pack channels to come through.
Quote:
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Originally Posted by SmileyMan
Its goto be split somewhere whatever the power levels be it at Omni, Housing or mid cable
But they should check signal level first, The right way is to open the housing on the wall and insert a 2 way isolated splitter givein two feeds BUT these like gold dust.
Note: The SACM should be isolated from the STB so
Housing -> ISU -> Cable -> Splitter -> STB & SACM = WRONG
Housing -> ISU Splitter -> STB & SACM = Right
Hosung -> ISU -> Cable -> Splitter -> SACM -> ISU -> STB = Also right if no ISU splitter
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He split the cable coming from the wall point in the room to the SACM, stuck a splitter on, & ran another cable from that to the STB.
No idea if he used any sort of isolated splitter. Looks like a normal F splitter to me. Says "QAMTEX VQ1002" on it.
Quote:
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Originally Posted by hjf288
Im in the same situation.. so if i give good ol NTL a call tomorrow and say I alreadyh have 2mbit/Phone and I would like TV would they dish out the aforementioned bundle or would i have to ask?
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No idea, tbh. Don't know if the offer is still running or not. I didn't ask for it when I phoned, the sales rep mentioned it straight away as soon as I'd simply said I wanted TV.
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05-11-2005, 17:34
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#13
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Inactive
Join Date: Jun 2003
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Re: Taken the plunge & gone for ntl DTV...
All sorted, fingers crossed!
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05-11-2005, 18:57
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#14
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Cable Forum Team
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Re: Taken the plunge & gone for ntl DTV...
Quote:
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Originally Posted by jimbo
All sorted, fingers crossed! |
Yep, all fine now thanks to Jimbo 
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10-11-2005, 22:05
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#15
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Cable Forum Team
Join Date: Jun 2003
Location: Cambridge
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Re: Taken the plunge & gone for ntl DTV...
As well as sorting out my missing channels, Jimbo has also fixed various "issues" with my order & billing (ntl decided to add 1meg BB to my account...yet I already have 2meg*. Also probs with the offer that Sales gave me). All sorted thanks to Jimbo
* Although I did laugh when I got an ntl Broadband welcome letter earlier this week, after my weekend install of ntl TV.
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