Ntl messing me about they aint turned up 3 times now, ive lost 3 days of work thanks

rhyang · 06-10-2005, 13:41

Over the last month ive signed up for ntl boradband over 3 times

on there website ive tolk time of work 3 times for it and they never turned up ive then spoke to customer services how aint got a clue

who say they got no trace of it beening booked even though i have the customer ref number that web site gives me

, and it even says on the web site some one will contact me via telephone to confirm the order but know one ever has

so now today i rebooked it via there web site that has given me a installation date of 20/10/05 by the time this install date comes it will be over 5 weeks since ive first placed the order

, I think this is a terrible way to treat customers or is ntl aways like it if nothing gets sorted soon im going back to AOL broadband

, i hope so one can help becuse i do want the service but i dont fancy waiting another 2 weeks and take time off for know one to turn up again

Roy MM · 06-10-2005, 13:48

to cable forum.

I expect one of the team to contact you and escalate this for you.

rhyang · 06-10-2005, 13:50

hi there roy

how are you, i want to try and get this sorted soon as i tolk the Ã‚Â£9.99 broadband offer and the offer ends in two days

Quote:

Originally Posted by Roy MM

to cable forum.

I expect one of the team to contact you and escalate this for you.

Nugget · 06-10-2005, 13:50

But in the meantime, just count yourself lucky that you haven't been paying for the service

by the way

quadplay · 06-10-2005, 14:02

Hi rhyang

Can I ask what area of the country you're in?

rhyang · 06-10-2005, 14:29

south wales

Quote:

Originally Posted by jimbo

Hi rhyang

Can I ask what area of the country you're in?

__________________

also the thing is it wont take them two min to install my patner says as there is a gray ntl box on the wall outside next to the patio door and there is a white ntl point on the wall next to the computer from the old tenants so it would not take 2 min to install it?

quadplay · 06-10-2005, 14:35

The website isn't the best way of arranging an install, unfortunately, as it doesn't interface with the back-end systems. Your best bet is to call Sales on 0800 183 1234. They can arrange the install date with you over the phone.

**Rob** · 06-10-2005, 14:36

Hi rhyang, and

to Cable Forum

If you care to send me a Private Message, the Mick & Simon of the Cable Forum Team have developed links with senior ntl management that can get this looked into for you.

Please include:
full name
your full address with postcode,
phone numbers & email addy etc so you can be contacted by ntl
the web job numbers you have
descriptions of what has happened.

rhyang · 07-10-2005, 17:06

My partner just got off the phone to The nice lady at ntl

who phoned us and has sorted this out for us

and she has given us credit off our new ntl account aswell

, Thanks and thanks to all the people on the forum who helped us get this sorted thanks, and i look forward to my broadband being installed

,

Jules · 07-10-2005, 17:49

Are the team good here or what

**Rob** · 07-10-2005, 20:11

Nice to see our escalation system gets results. Do let us know how the installation goes

rhyang · 24-10-2005, 22:20

Just to let you all know the install went fine the fitter was only here 5 min as by husband made the job easy for him as he run the coax cable ready to the gray cable tel box outside ready so fitter had a easy job for once and he was amazed at my husbands 1.8 channel master satellite dish outside, any way thats to everyone for helping get our install sorted