Changing old box.

[DaG]

Hi all.
Not sure if this is the correct forum for this but here goes.
I've been a cable customer since the nineties & currently have an ancient NTL box & an oldish moden which doesn't have a built in wireless router.
My son has moved to an area that has no cable & has given me his VM TV box & VM wireless router which are much newer (& prettier) than my stuff. If I call VM will they be able to set up the modem & TV box to operate from my card, or would it require a visit from a SE? Or is it not possible at all?
Thanks.

[spiderplant]

It's not possible at all. He should return the items to VM, otherwise he may get charged for them.

[RobboEdin]

This equipment will not work and cannot be made to work.

The equipment still belongs to Virgin Media and not your son. He may find that he is billed by Virgin Media for this equipment if he has not discussed its return when he cancelled his contract.

[thenry]

call VM they will replace your old out of date not fit for purpose equipment

[qasdfdsaq]

Originally Posted by RobboEdin

This equipment will not work and cannot be made to work.

Yes it can, when proper procedures are followed.

[spiderplant]

Originally Posted by qasdfdsaq

Yes it can, when proper procedures are followed.

The proper procedure is to return it to VM so it can be correctly refurbished. There is no alternative.

[deathtrap3000]

Originally Posted by spiderplant

The proper procedure is to return it to VM so it can be correctly refurbished. There is no alternative.

There are stories of people calling up and getting modems activated that were bought from ebay.

[qasdfdsaq]

Originally Posted by spiderplant

The proper procedure is to return it to VM so it can be correctly refurbished. There is no alternative.

I meant the proper procedures at VM's end.

VM frequently tell customers to keep/dump the old equipment themselves as they do not want it back. There is nothing wrong in doing so.

[DaG]

Thanks for the replies, much appreciated.
My son cancelled his VM & they said they would send him a bag to return the hardware. He moved a few days later & no return bag had arrived so he gave them to me. I was going to contact VM & return them but thought I might see if I can use them.
If I asked VM for more up to date TV & internet boxes (as thenry said) would they likely replace my old stuff. I'd order a Tivo box but refuse to pay £50 installation for something I rent & that I'll be paying extra for each month.

[thenry]

Originally Posted by deathtrap3000

There are stories of people calling up and getting modems activated that were bought from ebay.

gone are those days in place of proper procedures!

Originally Posted by qasdfdsaq

I meant the proper procedures at VM's end.

VM frequently tell customers to keep/dump the old equipment themselves as they do not want it back. There is nothing wrong in doing so.

unless you get a self install box with the return sticker or tech install.. yeah your left with the equipment unless someone actually sends out an empty return box or area staff actually pick up the equipment.

Originally Posted by DaG

Thanks for the replies, much appreciated.
My son cancelled his VM & they said they would send him a bag to return the hardware. He moved a few days later & no return bag had arrived so he gave them to me. I was going to contact VM & return them but thought I might see if I can use them.
If I asked VM for more up to date TV & internet boxes (as thenry said) would they likely replace my old stuff. I'd order a Tivo box but refuse to pay £50 installation for something I rent & that I'll be paying extra for each month.

you need both your broadband modem and TV box replaced. theres a VHD box they can send out plus the SuperHub.. youll probably be charged 20quid postage.

the box itll come in will be the same box youll send back your old equipment in so tear the tear back strip off carefully then reseal once youve put all the old equipment in. therell be a sticker and guide within the self install kit/box. its pretty straight forward.

while on the phone ordering new equipment tell them about your sons stuff that youve got now seeing as he's moved. they might just say stick that in box too with your old returns... if it fits. or just take it to your local VM HQ

[DaG]

Originally Posted by thenry

gone are those days in place of proper procedures!



unless you get a self install box with the return sticker or tech install.. yeah your left with the equipment unless someone actually sends out an empty return box or area staff actually pick up the equipment.



you need both your broadband modem and TV box replaced. theres a VHD box they can send out plus the SuperHub.. youll probably be charged 20quid postage.

the box itll come in will be the same box youll send back your old equipment in so tear the tear back strip off carefully then reseal once youve put all the old equipment in. therell be a sticker and guide within the self install kit/box. its pretty straight forward.

while on the phone ordering new equipment tell them about your sons stuff that youve got now seeing as he's moved. they might just say stick that in box too with your old returns... if it fits. or just take it to your local VM HQ

Ok, thanks for that thenry.
There is a VM HQ a couple of miles from where I live, so I'll do as you said. The boxes are no good to me if i can't use them, so I might as well be green & return them.

[thenry]

let us know how you get on

[jb66]

You don't NEED to get the boxes replaced, they are not obsolete. There nit faulty.

You can call up and request to upgrade to the newer boxes

[thenry]

both are no longer standard kit though? plus he says he's had that equipment since the 90's

[spiderplant]

Originally Posted by thenry

he says he's had that equipment since the 90's

He hasn't. All NTL boxes made in the 90's were replaced in 2009 as they couldn't support the new smartcards.

There is no reason to replace kit that is working. If it isn't working, report the fault and it will get fixed.