Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Illegal Cabling


You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Installation Issues

Illegal Cabling
Reply
 
Thread Tools
Old 03-05-2012, 13:01   #1
MalcolmBines
Inactive
 
Join Date: May 2012
Posts: 3
MalcolmBines is an unknown quantity at this point
Thumbs down Illegal Cabling

We are not Virgin Media customers but our next door neighbour had VM install to their premises late Nove/Dec 2011. In Feb 2012 I discovered that VM had installed part of the cabling in our garden, this was done without our knowledge or with our permission and in the process caused some damage to our block paved driveway. I have written to both the MD and the Quality Director to request removal but all I received was a pre-printed letter promising contact but received none. I eventually wrote to their Chief Legal Officer and received a letter from their 3rd Party Claims Office saying the matter would be investigated, after 14 days and no response I wrote again requesting an update and suggested a site meeting to discuss and resolve the issues as I thought that this might help and speed things along. As a result I received a call from someone called Keith, he wouldn't give me a surname, but I did get his mobile number! he said that he would get an engineer to our address that day, this didn't happen and when I rang him back I told him the problems and he said he would try to get someone their that day, but wouldn't be precise. We had to go out for no more than a couple of hours, on our return there was no sign of the cable, being of a suspicious nature I probed our front garden with a garden fork and found that the cable had been buried even further underground thus giving the impression it had been removed. We are now at the point of taking legal action. I have written to ISPA (Internet Servcie Providers Association) and pointed out that one of their members is in breach of the ISPA code of conduct. It appears that I will now have to take legal action.
MalcolmBines is offline   Reply With Quote
Advertisement
Old 03-05-2012, 13:17   #2
Rob
Moving the Goal Posts
Cable Forum Team
5 In A Row Champion
 
Rob's Avatar
 
Join Date: Jun 2003
Age: 50
Posts: 16,284
Rob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny stars
Rob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny stars
Re: Illegal Cabling

Unfortunately this type of thing happens from time to time. Often it is because it isn't clear when the installer contractors attend site as to exactly where boundaries lie. But that shouldn't be an excuse.

Let your neighbour know what is going on, simply to maintain good relations with them.

Send VM a formal notice, recorded delivery so they can't deny having it, that the cable is trespassing on your land. State they have 14 days for removal and to arrange full reinstatement of all damage at their cost otherwise you will be seeking legal redress for all costs you incur, plus damages. After that unfortunately you would have to incur the costs and time of your legal action
__________________
The NTHW PC Gaming Clan! ~ Now playing Battlefield 4!
Rob is online now   Reply With Quote
Old 06-05-2012, 17:14   #3
MalcolmBines
Inactive
 
Join Date: May 2012
Posts: 3
MalcolmBines is an unknown quantity at this point
Re: Illegal Cabling

Thanks for the response. Definitely no problem with identifying our property, they dug up part of our driveway. I have spoken to our neighbour and he is fully supportive. All our correspondence has been sent recorded delivery and following their last abortibe attempt to hide the cable I have written to them amd told them that they must get our written permission before undertaking any work on our premises. There has been some movement in that I wrote to the ISPA UK (Internet Service Providers Association) with a brief outline of the situation, which on checking breach several ISPA protocols. Apparently they have a fast track into VM and I quickly received a letter from the CEO's office trying to sort out the problem. This might be a useful way forward for anyone having any serious problems with VM. The ISPA website can be found at ispa.org.uk, they will mediate if there are any problems with their members. Engineers are due to visit our premises next Thursday to re-route the cable (if it is possible) but I have yet to receive a promised e-mail to confirm, due to their performance to date I am not holding my breath, when I have further news I will post an update.
MalcolmBines is offline   Reply With Quote
Old 06-05-2012, 19:29   #4
v0id
[CENSORED]
 
v0id's Avatar
 
Join Date: Apr 2005
Location: Wolverhampton
Age: 35
Services: Virginmedia - BB:XL100 TV:M TiVo 500 Phone:M w/anon reject
Posts: 4,001
v0id has a bronzed appealv0id has a bronzed appeal
v0id has a bronzed appealv0id has a bronzed appealv0id has a bronzed appealv0id has a bronzed appealv0id has a bronzed appealv0id has a bronzed appealv0id has a bronzed appealv0id has a bronzed appealv0id has a bronzed appealv0id has a bronzed appealv0id has a bronzed appealv0id has a bronzed appeal
Send a message via MSN to v0id
Re: Illegal Cabling

It may be a bit tricky if that property has ever had a Virginmedia service installed in the past, as that would mean they have the necessary wayleave in place.
__________________
Help save the world from loosers

v0id is offline   Reply With Quote
Old 06-05-2012, 22:47   #5
Peter_
Permanently Banned
 
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV XL Phone 30Mb Superhub Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
Peter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered stars
Peter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered starsPeter_ is seeing silvered stars
Re: Illegal Cabling

Send them a letter informing them that they have 14 days to remove said cabling and if nothing happens cut it and remove it leaving a nice neat coil on the pavement.
Peter_ is offline   Reply With Quote
Old 07-05-2012, 11:17   #6
MalcolmBines
Inactive
 
Join Date: May 2012
Posts: 3
MalcolmBines is an unknown quantity at this point
Re: Illegal Cabling

No problem there, we have been in our house since it was built and knowing the previous neighbours know there has never been any Virgin Media service.

---------- Post added at 11:17 ---------- Previous post was at 11:15 ----------

Tempting, but have some respect for our neighbours! But it is a very last option.
MalcolmBines is offline   Reply With Quote
Old 09-05-2012, 12:27   #7
DABhand
cf.geek
 
Join Date: Feb 2007
Posts: 575
DABhand is just really niceDABhand is just really niceDABhand is just really niceDABhand is just really niceDABhand is just really niceDABhand is just really nice
Re: Illegal Cabling

You are in your rights if it is indeed on your own property to do whatever you want with the cable after the 14 days notice, which to be honest you already have given them, so you can either pull out the cable your self and cut out the naughty part that is taken up on your property...

Or make VM pay you a monthly fee for use of your property, set it high... that will get the ball moving :P
DABhand is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Google Search




All times are GMT +1. The time now is 19:00.


Server: titan.cableforum.co.uk
Powered by vBulletin® Version 3.8.9 Beta 1
Copyright ©2000 - 2014, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2