27-01-2012, 00:00
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#1
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cf.member
Join Date: Jun 2010
Posts: 5
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Isolator Box Replacement
Hi
I am currently redecorating our living room and the isolator box is an old Telewest box that is broken (it has been since we moved in but was hidden away). We are now re-arranging the living room and the isolator box will be visible.
I would like to simply replace the box for a new one but I don't want to pay Virgin £75 to fit a new box for me.
Does anyone know of where I can get a a replacement isolator box please.
If this is not in the correct section, accept my apologies.
Thanks
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27-01-2012, 00:06
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#2
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cf.mega poster
Join Date: Dec 2009
Posts: 3,628
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Re: Isolator Box Replacement
find a man in a Virgin Media van 
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29-01-2012, 21:51
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#3
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B&.
Join Date: Aug 2004
Posts: 4,323
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Re: Isolator Box Replacement
If it's broken, then just remove it.
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30-01-2012, 06:53
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#4
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Catjack
Join Date: Jan 2009
Location: Liverpool
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Posts: 19,868
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Re: Isolator Box Replacement
Just call in and report it as a fault and do not mention decorating.
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"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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30-01-2012, 08:16
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#5
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http://194.71.107.80/
Join Date: Aug 2009
Posts: 3,156
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Re: Isolator Box Replacement
But if it's not faulty the customer will get charged a call out fee.
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30-01-2012, 08:21
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#6
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Catjack
Join Date: Jan 2009
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Re: Isolator Box Replacement
Quote:
Originally Posted by jb66
But if it's not faulty the customer will get charged a call out fee.
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if it is damaged and hanging off the wall then its a fault so the should be no charge.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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30-01-2012, 08:26
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#7
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http://194.71.107.80/
Join Date: Aug 2009
Posts: 3,156
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Re: Isolator Box Replacement
Again that needs to be booked as a special request order, not a fault call as its not a fault, it's cosmetic
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"The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions."
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30-01-2012, 08:28
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#8
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Catjack
Join Date: Jan 2009
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Posts: 19,868
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Re: Isolator Box Replacement
Quote:
Originally Posted by jb66
Again that needs to be booked as a special request order, not a fault call as its not a fault, it's cosmetic
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I expect the agent will book it for them if they ring up.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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30-01-2012, 11:34
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#9
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cf.mega poster
Join Date: Dec 2009
Posts: 3,628
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Re: Isolator Box Replacement
thats if they know what it is in the first place and don't have to put the OP on hold to then tell him theres a 50 odd pound charge!
just a find a man in a VM van, buy him a drink if needs be it'll save you the aggro of having to explain it to a support agent
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30-01-2012, 12:57
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#10
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[CENSORED]
Join Date: Apr 2005
Location: Wolverhampton
Age: 33
Services: Virginmedia - BB:XL30 TV:XL V+ Phone:M
Posts: 3,414
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Re: Isolator Box Replacement
Or if you were to order (for example) a V+ or TiVo that require a manned install, ask them to change it then 
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Help save the world from loosers
Superhub, with a completely wireless network - speedtest result
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30-01-2012, 13:22
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#11
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Catjack
Join Date: Jan 2009
Location: Liverpool
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Re: Isolator Box Replacement
Quote:
Originally Posted by v0id
Or if you were to order (for example) a V+ or TiVo that require a manned install, ask them to change it then |
They would not have the kit to do so as they will probably be installers only.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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31-01-2012, 20:57
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#12
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McNicholas Contractor :)
Join Date: Sep 2010
Location: South East, United Kingdom
Age: 21
Services: Staff Account, XL TV, Tivo 1TB, XL Broadband (60mb), Phone :)
Posts: 29
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Re: Isolator Box Replacement
as mentioned above any installers would be willing to help or a drink, if you spot one around it's always worth asking
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31-01-2012, 23:53
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#13
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cf.member
Join Date: Nov 2011
Age: 30
Services: XL TV, 100Mb, Talk Unlimited
Posts: 9
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Re: Isolator Box Replacement
Most installers would carry few Iso housings, and for a drink all would guarantee a full signal check and tap terminate service in the cab as well
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01-02-2012, 22:40
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#14
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B&.
Join Date: Aug 2004
Posts: 4,323
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Re: Isolator Box Replacement
Any female installers around?
__________________
Ultimate® SuperHub™ Mod®:
N750 Simultaneous dual-band wireless (300+450)
5 Upgradeable antennas, dual-processor, 7 ports
Fully customizeable dd-wrt/openwrt routing engine
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