26-01-2012, 23:00
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#1
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cf.member
Join Date: Jun 2010
Posts: 5
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Isolator Box Replacement
Hi
I am currently redecorating our living room and the isolator box is an old Telewest box that is broken (it has been since we moved in but was hidden away). We are now re-arranging the living room and the isolator box will be visible.
I would like to simply replace the box for a new one but I don't want to pay Virgin £75 to fit a new box for me.
Does anyone know of where I can get a a replacement isolator box please.
If this is not in the correct section, accept my apologies.
Thanks
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26-01-2012, 23:06
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#2
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cf.mega poster
Join Date: Dec 2009
Location: Crawley
Age: 23
Posts: 8,902
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Re: Isolator Box Replacement
find a man in a Virgin Media van 
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29-01-2012, 20:51
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#3
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cf. mega noob
Join Date: Aug 2004
Posts: 6,875
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Re: Isolator Box Replacement
If it's broken, then just remove it.
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30-01-2012, 05:53
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#4
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Re: Isolator Box Replacement
Just call in and report it as a fault and do not mention decorating.
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30-01-2012, 07:16
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#5
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cf.mega poster
Join Date: Aug 2009
Posts: 3,688
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Re: Isolator Box Replacement
But if it's not faulty the customer will get charged a call out fee.
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30-01-2012, 07:21
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#6
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Re: Isolator Box Replacement
Quote:
Originally Posted by jb66
But if it's not faulty the customer will get charged a call out fee.
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if it is damaged and hanging off the wall then its a fault so the should be no charge.
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30-01-2012, 07:26
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#7
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cf.mega poster
Join Date: Aug 2009
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Re: Isolator Box Replacement
Again that needs to be booked as a special request order, not a fault call as its not a fault, it's cosmetic
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30-01-2012, 07:28
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#8
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Re: Isolator Box Replacement
Quote:
Originally Posted by jb66
Again that needs to be booked as a special request order, not a fault call as its not a fault, it's cosmetic
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I expect the agent will book it for them if they ring up.
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30-01-2012, 10:34
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#9
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cf.mega poster
Join Date: Dec 2009
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Re: Isolator Box Replacement
thats if they know what it is in the first place and don't have to put the OP on hold to then tell him theres a 50 odd pound charge!
just a find a man in a VM van, buy him a drink if needs be it'll save you the aggro of having to explain it to a support agent
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30-01-2012, 11:57
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#10
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[CENSORED]
Join Date: Apr 2005
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Re: Isolator Box Replacement
Or if you were to order (for example) a V+ or TiVo that require a manned install, ask them to change it then 
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30-01-2012, 12:22
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#11
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Re: Isolator Box Replacement
Quote:
Originally Posted by v0id
Or if you were to order (for example) a V+ or TiVo that require a manned install, ask them to change it then |
They would not have the kit to do so as they will probably be installers only.
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31-01-2012, 19:57
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#12
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McNicholas Contractor :)
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Re: Isolator Box Replacement
as mentioned above any installers would be willing to help or a drink, if you spot one around it's always worth asking
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31-01-2012, 22:53
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#13
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cf.member
Join Date: Nov 2011
Age: 31
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Re: Isolator Box Replacement
Most installers would carry few Iso housings, and for a drink all would guarantee a full signal check and tap terminate service in the cab as well
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01-02-2012, 21:40
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#14
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cf. mega noob
Join Date: Aug 2004
Posts: 6,875
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Re: Isolator Box Replacement
Any female installers around?
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