Cover in road

whitewineandsoda · 03-10-2011, 13:30

Hi, there was nowhere to put this query really, so thought this was best place to put it, but please move if not.
I have a Virgin Media manhole with a metal cover nearly outside my front door (I live on a main street there's only the pavement from my front door to the road) on the main road. In the 2 years I've lived here it's never been a problem, but for the last 3 months it has become loose and every time a car goes past it bangs really loud. We can even hear it in the bedroom at the back of the house. I contacted the Highways Dept. and they informed me it belonged to Virgin (they came out and checked it) so I rang Virgin and they promised to sort it out.
Several calls later it hasn't been touched and is getting worse, being a main road there's a constant flow of traffic, and is becoming unbearable. It's also causing vibration to the house.
Could anyone please tell me who I could contact to get this sorted? Any help appreciated, TIA, WWAS.

Peter_ · 03-10-2011, 13:34

Damaged street furniture including manhole covers

You can now report them to this new number:

0330 333 0444

whitewineandsoda · 03-10-2011, 13:43

Thankyou so much Masque, I will give that a try.

Peter_ · 03-10-2011, 14:45

Quote:

Originally Posted by whitewineandsoda

Thankyou so much Masque, I will give that a try.

It is a straightforward and easy to use number as I have used it myself.

whitewineandsoda · 03-10-2011, 15:00

I rang the number, it was automated but very easy to use. Let's hope they get it sorted and save my sanity...

Peter_ · 03-10-2011, 15:15

Quote:

Originally Posted by whitewineandsoda

I rang the number, it was automated but very easy to use. Let's hope they get it sorted and save my sanity...

It gives a turnaround of 48 hours to get someone out so keep us updated.

whitewineandsoda · 03-10-2011, 16:14

Thanks Masque, will do

jungleguy · 03-10-2011, 20:15

I found a collapsed manhole cover in a grass verge, reported it, and a temporary repair was made within 3hours.

whitewineandsoda · 06-10-2011, 14:46

Update:- Got up this morning and it's a lot quieter.I can hear the cars going over the cover, but it's more like a dull thud than the sound of metal hitting metal with a loud thud.
I never saw anyone come out to it, but something has been done, so thanks again....

Peter_ · 06-10-2011, 14:47

Quote:

Originally Posted by whitewineandsoda

Update:- Got up this morning and it's a lot quieter.I can hear the cars going over the cover, but it's more like a dull thud than the sound of metal hitting metal with a loud thud.
I never saw anyone come out to it, but something has been done, so thanks again....

Nice one and you have the number if you need to call them again.

whitewineandsoda · 07-10-2011, 15:22

It's back to normal again, as loud as ever. I'll ring them again......

I'll let you know how I get on this time.