Ugly exterior cable installation

[Kizza]

Originally Posted by qasdfdsaq

UV resistant paint my friend. If the technology exists to cover a building in white stuff that doesn't go yellow, the technology exists to cover a cable in white stuff that does not go yellow. The only question is whether VM bother paying someone to do it for them at the factory or whether they expect (potential) customers to do it for them at their own expense. But that's not what we're debating here.

The point is nobody at VM seemed to have applied two brain cells to realise black != white.

Thank you qasddsaq! At last someobody who sees this issue from a consumer's point of view.

While I have got some very valuable technical information from this forum, I feel like I have stumbled into a cable-installers union. It's not unusual for people who work in a particular industry to see the issue from their own experience and point of view. But please remember, I am not part of your industry.

As a layman I was not aware from looking at other houses in the street what cables were associated with which particular broadband provider.

I got my knowledge from putting in my post code and realising our building was not connected whereas the house next door was. From further reasearch I discovered that the previous freeholder of our building did not reply to the fibre optic company at that time when asked for permission. Later on we were able to take over the freehold because ownership had lapsed.

If my neighbour has painted his Virgin black cables white, how am I to know this?

Let me say again, I am NOT blaming the installers. I am saying that after the survey, that someone at management level at VM should have pointed out to me that black cables would criss-cross a white building. We then could have negotiated or moved on from that position.

Let's take an extreme version: a surgeon would point out the negative repercussions or side effects of a surgical procedure to a patient regardless of whether the patient asked about the side effects or not. This is because the surgeon is aware that the patient will possibly not know to ask about the repercussions or side effects.

As for photos... I get the feeling that if I put some on here that people would say I was just moaning. I think you'd have to be here or to live here to understand it.

However... we are now thinking about just waiting til the building is painted. As someone said, we are lucky to have had all this work done for us for free. Never look a gift horse in the mouth after all. It just would've been useful to have been told about the asthetic repercussions which, as consumers, we were unaware of.

[Tim Deegan]

Originally Posted by Kizza

Thank you qasddsaq! At last someobody who sees this issue from a consumer's point of view.

While I have got some very valuable technical information from this forum, I feel like I have stumbled into a cable-installers union. It's not unusual for people who work in a particular industry to see the issue from their own experience and point of view. But please remember, I am not part of your industry.

As a layman I was not aware from looking at other houses in the street what cables were associated with which particular broadband provider.

I got my knowledge from putting in my post code and realising our building was not connected whereas the house next door was. From further reasearch I discovered that the previous freeholder of our building did not reply to the fibre optic company at that time when asked for permission. Later on we were able to take over the freehold because ownership had lapsed.

If my neighbour has painted his Virgin black cables white, how am I to know this?

Let me say again, I am NOT blaming the installers. I am saying that after the survey, that someone at management level at VM should have pointed out to me that black cables would criss-cross a white building. We then could have negotiated or moved on from that position.

Let's take an extreme version: a surgeon would point out the negative repercussions or side effects of a surgical procedure to a patient regardless of whether the patient asked about the side effects or not. This is because the surgeon is aware that the patient will possibly not know to ask about the repercussions or side effects.

As for photos... I get the feeling that if I put some on here that people would say I was just moaning. I think you'd have to be here to see it.

However... we are now thinking about just waiting til the building is painted. As someone said, we are lucky to have had all this work done for us for free. Never look a gift horse in the mouth after all. It just would've been useful to have been told about the asthetic repercussions which, as consumers, we were unaware of.

Well at the end of the day you have learned a valuable lesson...in future always ask questions before purchasing, or accepting anything.

[weesteev]

Kizza, can I ask that you try not take too much on board from this forum as it appears to be swaying your decision.

Please contact the people I have advised and this can be looked at further, you will get limited assistance on this forum.

Cheers

[Maggy J]

I never would have thought that the worst thing that anyone would say about VM is that they don't offer a choice of colour of external cable..and boy have I heard every complaint about them that could be made.

Personally I can't help thinking that if it works and you are getting the service you require you may well find that there are VM customers that envy you and who would think that black cabling was fine provided they got what they were paying for.

[Tim Deegan]

Originally Posted by Maggy J

I never would have thought that the worst thing that anyone would say about VM is that they don't offer a choice of colour of external cable..and boy have I heard every complaint about them that could be made.

Personally I can't help thinking that if it works and you are getting the service you require you may well find that there are VM customers that envy you and who would think that black cabling was fine provided they got what they were paying for.

My thoughts exactly....but I don't think your suggestion will work with the OP.

[Kizza]

Originally Posted by weesteev

Kizza, can I ask that you try not take too much on board from this forum as it appears to be swaying your decision.

Please contact the people I have advised and this can be looked at further, you will get limited assistance on this forum.

Cheers

Thanks, I will.

Seems the customer is always wrong as far as this lot are concerned

[Kymmy]

Perhaps it's more a case of the customer always expects a mind reading company that can perform miracles??

[Tim Deegan]

Kizza still thinks I work for Virgin. Although Kymmy will tell them otherwise.

[Kymmy]

How would I know?

[Tim Deegan]

Originally Posted by Kymmy

How would I know?

Because you have been arguing with me in another thread when I criticised VM's customer service.

[Maggy J]

Originally Posted by Kizza

Thanks, I will.

Seems the customer is always wrong as far as this lot are concerned

No I don't think so..After all if you read your contract with VM I doubt that anywhere was there a means or mention about the equipment's cabling and a choice of colour to match the customer's decor..If there was you would have a case.

I'll ask this though. IF you had thought to enquire about the colour of the cable would you have decided NOT to go ahead if informed that black was your only alternative?

[RB2004]

Originally Posted by Kizza

Thanks, I will.

Seems the customer is always wrong as far as this lot are concerned

It is not that the customer is always wrong.

Virgin Media use black cable for a reason.

You expect VM to use white cable, or intend on ripping it out.

VM will only reroute the cable, which is still better than your suggestion of ripping it out... but not one which you seem to of considered... just kept arguing black is useless, and that you will rip it out.

[qasdfdsaq]

Originally Posted by Kymmy

Perhaps it's more a case of the customer always expects a mind reading company that can perform miracles??

Again, VM did a survey, and took pictures. Hardly mind reading to look at them!

Conversely expecting the customer to know what cables would be used without VM supplying photos and/or a survey doesn't require mind reading?

[Kymmy]

Originally Posted by qasdfdsaq

Again, VM did a survey, and took pictures. Hardly mind reading to look at them!

Conversely expecting the customer to know what cables would be used without VM supplying photos and/or a survey doesn't require mind reading?

Would they though have even bothered to look at the color? The survey from my understanding is for issues with supply to the grounds and then routing the cables. As the only option is black then color wouldn't have been on their survey checklist.

It would be interesting to see pictures which I thought the OP would have taken and shown by now as the problem might be subjective to what each person deems acceptable?

[thenry]

do the covers get installed only when a building is being wired up while new building is in progress?