Hi guys, newbie here. I ordered the 30MB broadband service 5 weeks ago and after 2 engineer visits the cable from the pavement Tee to the house has still not been laid. I've spent literally hours on phone hold trying to get some confirmation of what is happening and when, but have received nothing but broken commitments.
And just to add to the comments about installation engineers; when I told the guys who came earlier this week to lay the cable that they couldn't dig up the drive (it's not my house) their response was 'Great, that means the Tee will have to be moved by a different team and we can go home early now'.
Not exactly sparkling customer service.
Anyway is there a friendly VM employee on this forum who can provide some help in any way? The phone number of the installations manager for my area would be a great start