Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Virgin Installation damaged by Bay Window, will I get compensation?


You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Installation Issues

Virgin Installation damaged by Bay Window, will I get compensation?
Reply
 
Thread Tools
Old 01-08-2011, 09:11   #1
ChiefOfTheBoat
Non UK
 
Join Date: Aug 2011
Posts: 1
ChiefOfTheBoat is an unknown quantity at this point
Virgin Installation damaged by Bay Window, will I get compensation?

Hi,

I had Virgin Media installed in my property late on Saturday afternoon and after the installation I was shocked to find a large drill hole through the wooden arm of my bay window.



I have contacted virgin media who said they would send someone around in 4-5 days. Will they repair it? Will I get compensated?

Is there anything else I should do?

Any advice would be much appreciated.
COB.
ChiefOfTheBoat is offline   Reply With Quote
Advertisement
Old 01-08-2011, 09:17   #2
Chris
Trollsplatter
Cable Forum Team
 
Chris's Avatar
 
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 28,066
Chris has a golden aura
Chris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden auraChris has a golden aura
Send a message via Skype™ to Chris
Re: Virgin Installation damaged by Bay Window, will I get compensation?

They should do. Keep on top of them though. If you haven't had anyone round by this time next week get on to them again. Let us know how it turns out!
__________________
http://www.bettertogether.net/
Chris is offline   Reply With Quote
Old 01-08-2011, 09:22   #3
Welshchris
Permanently Banned
 
Join Date: Dec 2007
Location: Wales UK
Age: 32
Services: 50mb Cable, L TV and Phone XL.
Posts: 3,480
Welshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful oneWelshchris is the helpful one
Re: Virgin Installation damaged by Bay Window, will I get compensation?

Usually they will pay if they do cause damage.

One of the most commonly things they compensate for is cleaning of carpets when engineers cant be bothered to remove muddy shoes or wear overshoes.
Welshchris is offline   Reply With Quote
Old 04-08-2011, 13:11   #4
Horizon
Media Watcher
 
Join Date: Feb 2006
Location: Essex
Services: Sky, Cable & Freeview
Posts: 1,176
Horizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of societyHorizon is a pillar of society
Re: Virgin Installation damaged by Bay Window, will I get compensation?

Looks a right mess. No need for the "engineer" to drill through through the wooden bracket like that, they could've just gone straight through the brick wall.

I don't see how VM can fix it, they've messed up the bracket and it needs replacing. As it's a bay window we're talking about here, if it were me, I'd get my own "engineer" to replace the bracket (while protecting the all important bay window at all times) and bill vm for the cost.
__________________
Also known as Horizon on the Digital Spy forums.

Last edited by Horizon; 04-08-2011 at 13:14.
Horizon is offline   Reply With Quote
Old 04-08-2011, 23:47   #5
TheDon
cf.mega poster
 
Join Date: May 2007
Posts: 1,570
TheDon has reached the bronze age
TheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze age
Re: Virgin Installation damaged by Bay Window, will I get compensation?

Quote:
Originally Posted by Horizon View Post
Looks a right mess. No need for the "engineer" to drill through through the wooden bracket like that, they could've just gone straight through the brick wall.
They probably drilled out from the inside and it was just unlucky that they hit the bracket.
TheDon is offline   Reply With Quote
Old 04-08-2011, 23:57   #6
BenMcr
Virgin Media Staff
 
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, 120Mb Broadband
Posts: 14,537
BenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny star
BenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny starBenMcr has a nice shiny star
Re: Virgin Installation damaged by Bay Window, will I get compensation?

They really should have owned up though, rather than completing the install with the cable going through the bracket!
__________________
I work for Virgin Media but all views are my own.
BenMcr is online now   Reply With Quote
Old 05-08-2011, 04:40   #7
Blackened
erm..
 
Blackened's Avatar
 
Join Date: Mar 2009
Posts: 651
Blackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpack
Re: Virgin Installation damaged by Bay Window, will I get compensation?

Quote:
Originally Posted by TheDon View Post
They probably drilled out from the inside and it was just unlucky that they hit the bracket.
Yeah, looks like drilled from inside out, as the wood has splintered off where the cable is coming out. He probably didn't realise he was clear and carried on to the outer arm of the bracket. Messy.
Wonder if there was a hole there in the bracket to begin with, with a retaining screw, and he's either got lucky or is a good shot! Looks easily fixable with some wood filler, some creative sanding and a lick of paint.
Let us know how you get on.
__________________
And Justice For All..
Blackened is offline   Reply With Quote
Old 05-08-2011, 09:48   #8
Rob
Moving the Goal Posts
Cable Forum Team
5 In A Row Champion
 
Rob's Avatar
 
Join Date: Jun 2003
Age: 49
Posts: 16,225
Rob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny stars
Rob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny starsRob has a pair of shiny stars
Re: Virgin Installation damaged by Bay Window, will I get compensation?

It is not that "fixable" with filler. If it is structural rather than decorative a fair bit of the timber section on the cross member has been broken away. Whilst timber components are often oversized, filler will not usually have a structural strength unless specialist resin bonding based systems are used. Equally whilst the timber was whole it would likely perform, and decay evenly. Where it is now chopped into, if filled especially with standard fillers, there will be a weakness where future decay is most likely to start.

I'd be wanting a completely new bracket to be made up.

Of course to deal with the bracket the cable needs to be moved, which no doubt means the installer returning to the property and some internal making good too.
__________________
The NTHW PC Gaming Clan! ~ Now playing Battlefield 4!
Rob is offline   Reply With Quote
Old 05-08-2011, 11:12   #9
TheDon
cf.mega poster
 
Join Date: May 2007
Posts: 1,570
TheDon has reached the bronze age
TheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze age
Re: Virgin Installation damaged by Bay Window, will I get compensation?

Aye I'd definitely have the entire bracket replaced, it's not a simple job either.
They'd have to brace the window, remove the current bracket, fill the hole inside and out, clean up the surfaces and then fit the new bracket.
TheDon is offline   Reply With Quote
Old 05-08-2011, 11:25   #10
jb66
cf.mega poster
 
jb66's Avatar
 
Join Date: Aug 2009
Posts: 4,025
jb66 has a bronzed appealjb66 has a bronzed appeal
jb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appealjb66 has a bronzed appeal
Re: Virgin Installation damaged by Bay Window, will I get compensation?

It's policy to drill out, slightly unlucky but more carelessness as I use my measuring tape to work out if I'm near obstacles.

---------- Post added at 11:25 ---------- Previous post was at 11:24 ----------

Why has White internal cable used on the outside?
__________________
"The postings on this site are my own and don't necessarily represent Virgin Media's positions, strategies or opinions."
jb66 is offline   Reply With Quote
Old 05-08-2011, 11:37   #11
spiderplant
cf.mega poster
 
Join Date: Jun 2003
Posts: 5,672
spiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny star
spiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny starspiderplant has a nice shiny star
Re: Virgin Installation damaged by Bay Window, will I get compensation?

Quote:
Originally Posted by jb66 View Post
Why has White internal cable used on the outside?
To match the white bracket, presumably. Wouldn't want it to look a mess.
spiderplant is offline   Reply With Quote
Old 05-08-2011, 11:54   #12
Blackened
erm..
 
Blackened's Avatar
 
Join Date: Mar 2009
Posts: 651
Blackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpack
Re: Virgin Installation damaged by Bay Window, will I get compensation?

Quote:
Originally Posted by Rob View Post
It is not that "fixable" with filler. If it is structural rather than decorative a fair bit of the timber section on the cross member has been broken away. Whilst timber components are often oversized, filler will not usually have a structural strength unless specialist resin bonding based systems are used. Equally whilst the timber was whole it would likely perform, and decay evenly. Where it is now chopped into, if filled especially with standard fillers, there will be a weakness where future decay is most likely to start.

I'd be wanting a completely new bracket to be made up.

Of course to deal with the bracket the cable needs to be moved, which no doubt means the installer returning to the property and some internal making good too.
lol. Drama queen!
__________________
And Justice For All..
Blackened is offline   Reply With Quote
Old 05-08-2011, 11:58   #13
TheDon
cf.mega poster
 
Join Date: May 2007
Posts: 1,570
TheDon has reached the bronze age
TheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze ageTheDon has reached the bronze age
Re: Virgin Installation damaged by Bay Window, will I get compensation?

Quote:
Originally Posted by Blackened View Post
lol. Drama queen!
It's not over dramatising it at all. If that's a load bearing bracket then there's no way in hell you'd want to just plug it with standard filler.
TheDon is offline   Reply With Quote
Old 05-08-2011, 12:00   #14
Blackened
erm..
 
Blackened's Avatar
 
Join Date: Mar 2009
Posts: 651
Blackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpackBlackened has a very nice sixpack
Re: Virgin Installation damaged by Bay Window, will I get compensation?

Gimme a break - you're as bad as him!
I was thinking purely cosmetically.
Sorry, I ought to have made that clear, but I'd just finished work and was whacked.
__________________
And Justice For All..
Blackened is offline   Reply With Quote
Old 06-08-2011, 23:30   #15
Buck Rogers
Inactive
 
Join Date: Aug 2011
Posts: 1
Buck Rogers is an unknown quantity at this point
Re: Virgin Installation damaged by Bay Window, will I get compensation?

Quote:
Originally Posted by spiderplant View Post
To match the white bracket, presumably. Wouldn't want it to look a mess.
The white "internal" cable is regularly used outside as its suitable for it

---------- Post added at 22:30 ---------- Previous post was at 22:23 ----------

Quote:
Originally Posted by Rob View Post
It is not that "fixable" with filler. If it is structural rather than decorative a fair bit of the timber section on the cross member has been broken away. Whilst timber components are often oversized, filler will not usually have a structural strength unless specialist resin bonding based systems are used. Equally whilst the timber was whole it would likely perform, and decay evenly. Where it is now chopped into, if filled especially with standard fillers, there will be a weakness where future decay is most likely to start.

I'd be wanting a completely new bracket to be made up.

Of course to deal with the bracket the cable needs to be moved, which no doubt means the installer returning to the property and some internal making good too.
any fixing/repair work, including a different external exit for the cable, wouldn't necessarily require any change internally, the same hole can be drilled again at a different angle, to the left/right of the bracket.
Buck Rogers is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Google Search




All times are GMT +1. The time now is 09:17.


Server: titan.cableforum.co.uk
Powered by vBulletin® Version 3.8.8 Beta 4
Copyright ©2000 - 2014, vBulletin Solutions, Inc.


SEO by vBSEO 3.3.2