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virgin media moving home contract issues
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Old 29-06-2011, 18:21   #1
shaunyboy1989
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virgin media moving home contract issues

what it is i moved home in january and virgin didnt tell me that they would start me as a new customer and that i would have to pay the month in advance again which i wasnt payin been with them for three years and the bill has just esculated from there

---------- Post added at 17:21 ---------- Previous post was at 17:19 ----------

cant seem to find anything in the contract that states i have to do this
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Old 29-06-2011, 18:38   #2
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Re: virgin media moving home contract issues

Quote:
K Moving home
  1. If you move to another address within our and/or Virgin Media Entertainment's service area, you may ask us and Virgin Media Entertainment (as applicable) to provide the services to your new address. You must provide at least one month's notice to do this, but neither we nor Virgin Media Entertainment can guarantee to provide you with the services at your new address.
  2. If you move to another address during any minimum period paragraph J2 will apply, unless you continue to receive Virgin Media Ltd and/or Virgin Media Entertainment services at your new address (in which case paragraph K3 will apply).
  3. If we and Virgin Media Entertainment (as applicable) agree to provide the services to your new address, you may have to pay a service transfer charge (to be paid to Virgin Media Payments). Details of the service transfer charge are set out in the price guides. We and/or Virgin Media Entertainment will also send you a new contract for the services at your new address (which will include the contract for premium television services as applicable) and you will have to keep the services for the minimum period. The service start date for your new minimum period will be the date that the services are installed at your new address. You may not be able to keep your phone number if you move house.
That's their standard terms and conditions on their site.

Which means you are on a new contract and as far as I know all contracts are payable in advance for their service charges
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Old 30-06-2011, 00:50   #3
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Re: virgin media moving home contract issues

does anyone know the procedure if you move house and virgin media is not available at your new property, can you cancel if you are still under contract? TIA for any help.
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Old 30-06-2011, 02:30   #4
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Re: virgin media moving home contract issues

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Originally Posted by cara08 View Post
does anyone know the procedure if you move house and virgin media is not available at your new property, can you cancel if you are still under contract? TIA for any help.
You can still cancel. However if you chose not to take out Virgin Media National, then you would be charged for the remainder of the contract.

The contract you take out with Virgin Media is for the property you reside in. So your basically saying to Virgin that you will be there for at least 12* months.

*some contracts can be longer
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Old 02-07-2011, 21:06   #5
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Re: virgin media moving home contract issues

sorry not too up to it, what is virgin national? i'm on vip50 in this house but have been told that virgin is not available at the the place i am possibly moving to
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Old 16-07-2011, 00:04   #6
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Re: virgin media moving home contract issues

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Originally Posted by cara08 View Post
sorry not too up to it, what is virgin national? i'm on vip50 in this house but have been told that virgin is not available at the the place i am possibly moving to
Services down a BT Phone Line
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